Building a Skincare Brand Gen Z Actually Trusts-and Turning That Trust Into Long-Term Revenue

Building a Skincare Brand Gen Z Actually Trusts-and Turning That Trust Into Long-Term Revenue

In this episode, host Don Adeesha sits down with Dr. Whitney Havnik, a double board-certified dermatologist and fellowship-trained Mohs surgeon, to tackle a problem every practice is now facing: an entire generation builds trust with brands long before they ever walk into a clinic. The challenge is no longer spending more to acquire Gen Z patients. It's becoming relevant to them first.

Dr. Havnik breaks down what actually changes Gen Z behavior. She explains why immediate benefits like glow and feel beat distant cancer warnings, how peer ambassadors and campus education outperform top-down authority, and why aggressive pricing and over-upselling quietly destroy trust at the counter.

Her framework is simple. Be authentic, give patients a real range of options, and use accessible gateway treatments to start relationships that pay off for decades. Don't try to be Gen Z. Meet them where they are, and let trust do the long-term selling.

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Episoder(292)

Your Practice Is Hiding the Answer: The Internal Audit Method That Exposes What's Actually Blocking Your Growth

Your Practice Is Hiding the Answer: The Internal Audit Method That Exposes What's Actually Blocking Your Growth

In this episode, host Anji reconnects with Kara McClanahan, executive business consultant at Aesthetic Practice Partners and VP of Operations at Genesis Lifestyle Medicine, to break down why most aest...

9 Jul 22min

The Data-Backed Diagnostic: "What Your EMR Already Knows About Whether Your Med Spa Will Survive the Next 24 Months"

The Data-Backed Diagnostic: "What Your EMR Already Knows About Whether Your Med Spa Will Survive the Next 24 Months"

In this episode, host Don Adeesha sits down with Dr. Tiffany Hall, Chief Growth Officer at Aesthetic Record, to dismantle the biggest myth in medical aesthetics: that revenue is the number that decide...

2 Jul 30min

How to Show Up on Google AI Overviews: What Aesthetic Practices Are Getting Wrong in 2026

How to Show Up on Google AI Overviews: What Aesthetic Practices Are Getting Wrong in 2026

In this episode, host Don Adeesha sits down with Naren Arulrajah, founder of Ekwa Marketing, to tackle the single most disorienting shift in aesthetic practice growth right now: the collapse of tradit...

25 Jun 27min

The 1099 Trap: Why Most Aesthetic Practices Are One Audit Away From a Six-Figure Penalty

The 1099 Trap: Why Most Aesthetic Practices Are One Audit Away From a Six-Figure Penalty

Host Don Adeesha sits down with Kara Kelly, CEO of Clinical HR, to tackle the people problems that quietly derail aesthetic practices, from the moment a clinician becomes a reluctant manager to the ch...

18 Jun 42min

The Future of Clinical Integrity: Implementing Evidence-Based Education and Elevating Industry Standards

The Future of Clinical Integrity: Implementing Evidence-Based Education and Elevating Industry Standards

In this episode, host Don Adeesha sits down with industry legend Tracey A. Hotta, past editor of the Plastic Surgical Nursing Journal and past president of ISPAN, to confront a problem hiding behind t...

4 Jun 28min

Running a Medical Spa 8 Years Ago vs. Today: The Strategic Evolution of Vendor Partnerships, Compensation Models, and Unit Economics

Running a Medical Spa 8 Years Ago vs. Today: The Strategic Evolution of Vendor Partnerships, Compensation Models, and Unit Economics

In this episode, host Don Adeesha sits down with Amy Engel, owner of Sweet Spot Medispa and a top 50 Evolus partner, to dismantle the most expensive phrase in aesthetics: "we've always done it this wa...

28 Mai 47min

Surviving the Zero-Click Era: How Aesthetic Practices Win Patients When AI Answers Before the Click

Surviving the Zero-Click Era: How Aesthetic Practices Win Patients When AI Answers Before the Click

In this episode, host Don Adeesha sits down with Naren Arulrajah, CEO of Ekwa Marketing, to confront the biggest shift in local healthcare marketing in a decade. AI is now answering patient questions ...

21 Mai 31min

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