Ep. 2718 Italian Wine, Guest Retention, and Luxury Dining at Babbo NYC with Dimitrios Karagiannis | Masterclass US Wine Market

Welcome to Episode 2718 of the Italian Wine Podcast. In this episode, Barbara Fitzgerald sits down with Dimitrios Karagiannis, Wine Director at Babbo, one of New York City's most celebrated Italian restaurants. Together, they explore the evolving role of sommeliers in wine discovery, discuss lesser-known Italian wine regions gaining traction with consumers, and examine the changing expectations of today's luxury wine drinkers. The conversation also offers valuable insights into guest retention and hospitality excellence at Babbo. Key Takeaways: Is the restaurant still the primary place where wine discovery happens, and how are consumers finding wine today? What hospitality lessons can wine professionals learn from Babbo's approach to guest experience and retention? What do modern luxury consumers value most when selecting and enjoying wine? More about the guest: Dimitrios Karagiannis is the Wine Director at Babbo, the iconic New York Italian restaurant operated by STARR Restaurants. He oversees one of the city's most acclaimed Italian wine programs, recognized by Star Wine List for its depth and excellence. At Babbo, Dimitrios leads a team dedicated to showcasing the diversity of Italian wine while delivering memorable hospitality experiences. Connect: Website: https://babbonyc.com/ Linkedin: https://www.linkedin.com/in/dimitrios-karagiannis-b081a5254/ Instagram: https://www.instagram.com/thedimkar/ More about the host: With a career of nearly two decades in the wine industry, Barbara Fitzgerald specializes in D2C marketing and business development. She's led roles from entry level to senior management, combining her extensive experience with data analysis, critical thinking and storytelling while driving revenue growth and brand recognition for California wineries. As a part of the 4th generation of an Italian-American family among the California wine industry pioneers, Barbara has spent her life around wine growing, production, marketing, distribution and hospitality. A Syracuse University graduate, she returned to California to gain diverse industry perspectives from a range of wineries. As an Italian Wine Ambassador, she brings her expertise to the Italian wine market, known for its authenticity and consumer demand. Barbara now runs Apri La Creative Consulting, coaching wineries in Italy and the US to strategically develop their D2C channels in line with their brand values. Together with her husband, Barbara also owns and operates a boutique wine production company, and a small import company specializing in Italian wines to the US. Connect: Instagram: https://www.instagram.com/barbarajeanfitz/ LinkedIn: https://www.linkedin.com/in/barbara-fitzgerald-iwa/ Website: https://www.aprilacreative.com/ _______________________________ Let's keep in touch! Follow Italian Wine Podcast on our social media channels: Instagram: https://www.instagram.com/italianwinepodcast/ Facebook: https://www.facebook.com/ItalianWinePodcast LinkedIn: https://www.linkedin.com/company/italianwinepodcast Tiktok: https://www.tiktok.com/@mammajumboshrimp Youtube: https://www.youtube.com/@mammajumboshrimp If you feel like helping us, donate here: https://www.italianwinepodcast.com/donate-to-show/ Until next time, Cin Cin!