The It’s All About People Personalisation Podcast29 Jun

Ep 97. From chaos to calm: Supporting people through mental health crisis with Rob and Mandy

To mark National Approved Mental Health Professionals (AMHP) Day 2026, Alison is joined by Mandy Pritchard and Rob Goemans, Team Managers of the Lincolnshire Approved Mental Health Professional (AMHP) Service at Lincolnshire County Council.

Mandy describes the role of an AMHP as being "with someone in the eye of the storm". AMHPs support people during some of the most difficult moments in their lives, helping to bring calm to situations that can feel overwhelming and chaotic.

“Know all the theories. Master all the techniques. But as you touch a human soul, be just another human soul.” Carl Jung

Throughout the conversation, Mandy and Rob challenge common misconceptions about the role. They explain why personalised care, compassionate conversations, and strong relationships are at the heart of everything they do.

Their passion for supporting both the people they work with and the AMHP team is clear. Rob compares their leadership role to the sweepers in a curling team, helping others succeed by providing support, removing barriers, and always putting staff wellbeing first. It's a powerful example of people-centred leadership in action.

This is an inspiring conversation about kindness, teamwork, and making a difference when people need it most. Take a listen, and if you'd like to know more about the service, Mandy and Rob would be delighted to continue the conversation.

Contact Mandy and Rob

mandy.pritchard@lincolnshire.gov.uk

Robert.Goemans@lincolnshire.gov.uk

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