Shift Happens

How will financial services survive the next financial crisis or scandal? It’s the series finale, and have we got a finale for you. In this episode, we’re joined by legendary crisis communications exp...

30 Okt 202434min

Do we have to get up at 5 a.m. to be productive? It might work for the tech bros, but what about in the real world, like financial services, where 91% of people consistently work longer than their con...

16 Okt 202428min

Is it getting harder to make customer experience a priority? Most companies say it is a priority, yet 37% of people think companies prioritise profit, with CX taking a backseat to cost-cutting and inf...

2 Okt 202438min

Does digital transformation cause more problems than it solves? With big enterprise-wide change comes big expectations, yet the reality doesn’t always match up. Only 20% of companies achieve more than...

18 Sep 202428min

Is a fear of maths putting people off doing more with their finances? Over half the working population has the numeracy levels of a primary school child, and a third of adults say they actively avoid ...

4 Sep 202430min

Are financial services doing enough to help neurodiverse people? 20% of the population is estimated to be neurodivergent (ND), yet reports show investment firms and financial advisers are falling shor...

21 Aug 202426min

Is financial services failing women? That’s the upfront question for our guest, Camilla Love, the founder of Future Females in Finance, who aims to get more women into - and interested in - finance. J...

24 Jul 202426min