You're Paying for Leads... So Why Are You Missing the Calls? | Federico Crivelli, Avoca AI

In this episode, Natalie Koop and Danielle Putnam sit down with Federico Crivelli, Head of Partnerships at Avoca AI, to talk about the biggest source of lost revenue for contractors — and it's not lead generation. Federico breaks down the "leaky bucket" problem, why every missed call could cost you up to $40,000 in lifetime customer value, and why paying for the phone to ring but not answering it is like setting money on fire. He walks through what AI agents can actually do in 2026, the difference between automation and true "agentic" AI, and why the CSRs whose jobs people worry about are usually the ones who end up loving it the most. If you're a contractor pouring money into marketing and quietly watching leads slip through the cracks, this one is for you.

You can connect with Federico directly at f@avoca.ai.

Social Media Links:

Instagram

TNFR- ⁠⁠https://www.instagram.com/thenewflatrate⁠⁠

Avoca AI- https://www.instagram.com/avoca.ai

Federico Crivelli- https://www.instagram.com/fedecriv/

Facebook

TNFR- ⁠⁠https://www.facebook.com/TheNewFlatRate⁠⁠

Avoca AI- https://www.facebook.com/profile.php?id=61576039259389

Federico Crivelli- https://www.facebook.com/federico.crivelli/

LinkedIn

TNFR- ⁠⁠https://www.linkedin.com/company/the-new-flat-rate-inc-/posts/?feedView=all⁠⁠

Avoca AI- https://www.linkedin.com/company/avoca-ai/

Federico Crivelli- https://www.linkedin.com/in/federico-crivelli/

YouTube

Avoca AI- https://www.youtube.com/@avoca-ai

Links and Resources:

https://thenewflatrate.com/

https://www.avoca.ai/