The Vet Vault: Veterinary Career, Clinical Skills & Wellbeing2 Sep

167: Space Plus People Equals Place: 5 Common Practice Design Mistakes to Avoid. With Jerry Kennard

What if the thing making your working day harder isn’t the workload?

What if it's the building?

In this episode we're joined by Jerry Kennard from ⁠Evoke Projects⁠, someone who designs veterinary spaces for a living and has watched a lot of owners get this expensively wrong. Because a practice build always starts as a dream: the right location, the beautiful fit-out - the clinic you've always wanted. But plan it wrong, and that dream can quickly turn into a trap that stifles growth and demotivates teams . And most of it comes down to five mistakes that are a lot easier to avoid before you sign anything than after.

In this episode, you'll learn:

Why falling in love with your site might be the single most expensive mistake you can make
The "too big or too small" problem, and how to future-proof for expansion without drowning in debt
Why designing for the pet and the client but forgetting your team is a false economy
How lean design and smart workflow let you do more in less space, without burning anyone out

A great clinic isn't designed to look good on opening day. It's designed to perform every day. Join us to find out how.

For more episodes like this with practical insights for practice owners join us on the Veterinary Business Accelerator podcast.

Join Hugh and Jerry on a Vets on Tour adventure: https://vetsontour.com/

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Episoder(213)

168: You're Doing Feedback Wrong. With Dr Olivia Oginska

Ask most vets what feedback means, and they'll think of a meeting. Once a year - maybe someone explaining that you're not billing enough.Dr Liv Oginska reckons that meeting is barely feedback at all.B...

17 Sep 51min

166: It's Not Burnout. It's Fear. Dr Sarah Golding on vet burnout, imposter syndrome and getting your confidence back

Everyone says burnout. But Dr Sarah Golding thinks a lot of us are misdiagnosing ourselves.When vets come to her ready to walk away from the profession, they arrive with a vocabulary: burnt out, overw...

26 Aug 1h 10min

165: Making Sense of IDEXX Cancer Dx - Canine Lymphoma Screening. With Dr Sandra Nguyen

I love any new tool that can make my life as a veterinarian easier and get better outcomes for my patients, so when I first heard about IDEXX's new CancerDx test I was excited, but I had questions! Li...

10 Aug 26min

164: The Planes That Never Came Home: Inclusion, Retention and the Hidden Curriculum, with Dr Alex Harrison

Most conversations about how to survive a veterinary career is a conversation with the survivors. We interview the vets who are still standing. The vets and nurses who left? Nobody interviews them. In...

30 Jul 1h

163: Tech Tools for Vets 5: The Fix for Missed Billing, with SmartCapture

Think about the last thing you did at work and forgot to charge for. A nail clip. A blood test. A “quick” ultrasound that never made it onto the invoice.One missed charge feels insignificant. Across a...

15 Jul 48min

162: Street Dogs, Brave Vetting, and the Double Life of Dr Janey Lowes

Twelve years ago, Dr Janey Lowes went to Sri Lanka on a holiday, and never really came home. Today she runs WECare Worldwide, a hospital that treats the island’s three million street dogs to a standar...

3 Jul 1h 1min

161: Tech Tools for Vets 4: Heidi - AI Scribe, Voice Agents And Clinical Decision Support For Vets. With Dr Kieran McLeod

You've been using your veterinary AI note taker for a couple of years now - it’s great - saves you heaps of time. But are you using it to its full potential?I’ll take a bet that you’re not. These thin...

18 Jun 1h 25min