Don't Panic Pivot: Managing Critical Issues to Prevent Crises

In this episode, Shalabh Tandon and Shubhada Sahasrabudhe join me to discuss their new book, 'Don't Panic Pivot: Managing Critical Issues to Prevent Crises.' We explore the differences between risks and issues, what makes an issue critical, and why they emphasize a systematic approach to managing crises. The authors introduce their nine-six framework, which includes three whys, nine ingredients, and six steps to effectively address critical issues. They highlight the role of leadership and organizational culture in fostering a proactive environment for issue management. We also dig into the intricacies of crisis management and the importance of building resilience within organizations, maintaining quality, and ensuring transparent communication during crises. You'll hear their tips on how to find balance between discipline and drama in crisis response and how AI can enhance crisis management strategies. The conversation highlights actionable insights for leaders and organizations to navigate crises effectively. You can find a video version of this interview here: https://youtu.be/H9LXedwxP2U Takeaways - Most crises are a culmination of ignored small issues. - A systematic process helps organizations respond thoughtfully, not react impulsively. - Building a resilient organization involves learning from issues and creating a culture of psychological safety. - The 9-6 framework includes steps like describe, impact assess, contain, root cause, and communicate. - Transparency and consistent communication are crucial during crises. Chapters 00:00 Introduction to Crisis Management 02:53 Understanding Risks vs. Issues 06:02 Defining Critical Issues 08:59 The Impact of Critical Issues 10:58 What is Critical Issue Management? 14:04 The Importance of Systematic Approaches 17:01 The Role of Leadership in Crisis Prevention 20:00 Cultural Aspects of Issue Management 21:58 The Process of Managing Issues 24:59 The Six Steps of Crisis Management 36:05 Understanding Crisis Response Dynamics 39:21 Building Organizational Resilience 43:58 Quality vs. Crisis Management 48:05 The Importance of Transparency in Crisis 54:06 Discipline Over Drama in Crisis Management 56:31 Leveraging AI for Crisis Management The Book: Don't Panic Pivot: Managing Critical Issues to Prevent Crises https://tinyurl.com/4ps5jpxf Learn More about QuRIuS Web: www.quriusllc.com Promo Video: https://tinyurl.com/yyk6wjaj Contacting Shubhada and Shalabh: Shubhada – https://www.linkedin.com/in/shubhada-sahasrabudhe/ Shalabh - https://www.linkedin.com/in/shalabh-tandon/