The Job You Were Hired for Doesn't Actually Exist / Zac & Jeff / Inside Service Design #15

Stop doing the job they posted and start navigating the workplace that actually exists. In this episode, we reveal the hidden political maps that dictate how decisions are really made inside your organization.

Service design professionals love to believe good work speaks for itself. The reality is much more complicated. The official org chart is usually pure fiction, and the real choices happen in rooms you are not in. Marc sits down with Zac Heisey and Jeff Hoekwater to unpack the realities of the political organization. They explain how to draw a map of reality so you stop wasting months on work that is already dead in the water.

🎧 In This Episode

• The Danger of the Job Description: Why doing exactly what you were hired to do can actually get you in trouble.
• The Unofficial Map: How to chart out the real power structures and influence in your company.
• Behind Closed Doors: Uncovering the truth about how and where decisions actually get made.
• Picking Your Battles: How to know when a decision is simply above your pay grade and not worth fighting.
• Job Hunting Masterclass: Practical insights to help you find a team that aligns with the realities of the work.

What is one thing about your role that was entirely missing from the job description? Drop your answer in the comments below or reach out to us directly!

If you want to spend your energy on work that actually has a chance of seeing the light of day, hit the subscribe button so you never miss a guide to the real service design industry.

Enjoy the episode and keep making a positive impact!

Take care,

~ Marc

--- [ 1. GUIDE ] ---

00:00 Intro

05:00 Zac's Journey

11:00 Job Hunt

18:30 Networking

21:45 Unofficial Map

26:00 Delight Politics

31:15 Moving On

45:00 Bloopers

52:00 Success Metrics

56:45 Conclusion

--- [ 2. LINKS ] ---

• Zac’s LinkedIn - https://www.linkedin.com/in/zacheisey
• Jeff’s LinkedIn -https://www.linkedin.com/in/jeffhoekwater

--- [ 3. CIRCLE ] ---

Join our private community for in-house service design professionals.

⁠https://servicedesignshow.com/circle

---[4. FIND THE SHOW ON] ---

• Youtube ~ https://go.servicedesignshow.com/inside-service-design-15-youtube
• Spotify ~ https://go.servicedesignshow.com/inside-service-design-15-spotify
• Apple ~ https://go.servicedesignshow.com/inside-service-design-15-apple
• Snipd ~ https://go.servicedesignshow.com/inside-service-design-15-snipd