Engineering Production NLP Systems at T-Mobile with Heather Nolis - #600

Engineering Production NLP Systems at T-Mobile with Heather Nolis - #600

Today we’re joined by Heather Nolis, a principal machine learning engineer at T-Mobile. In our conversation with Heather, we explored her machine learning journey at T-Mobile, including their initial proof of concept project, which held the goal of putting their first real-time deep learning model into production. We discuss the use case, which aimed to build a model customer intent model that would pull relevant information about a customer during conversations with customer support. This process has now become widely known as blank assist. We also discuss the decision to use supervised learning to solve this problem and the challenges they faced when developing a taxonomy. Finally, we explore the idea of using small models vs uber-large models, the hardware being used to stand up their infrastructure, and how Heather thinks about the age-old question of build vs buy.

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Engineering the Future of AI with Ruchir Puri - TWiML Talk #21

Engineering the Future of AI with Ruchir Puri - TWiML Talk #21

Today we bring you the second of three interviews we did backstage from the NYU FutureLabs AI Summit, this time with Ruchir Puri. Ruchir is the Chief Architect at IBM Watson as well as an IBM Fellow. ...

28 Apr 201720min

Selling AI to the Enterprise with Kathryn Hume - TWiML Talk #20

Selling AI to the Enterprise with Kathryn Hume - TWiML Talk #20

This week's guest is Kathryn Hume. Kathryn is the President of Fast Forward Labs, which is an independent machine intelligence research company that helps organizations accelerate their data science a...

21 Apr 201723min

From Particle Physics to Audio AI with Scott Stephenson - TWiML Talk #19

From Particle Physics to Audio AI with Scott Stephenson - TWiML Talk #19

This week my guest is Scott Stephenson. Scott is co-Founder & CEO of Deepgram, which has developed an AI-based platform for indexing and searching audio and video. Scott and I cover a ton of interesti...

14 Apr 201756min

(5/5) AlphaVertex - Creating a Worldwide Financial Knowledge Graph - TWiML Talk #18

(5/5) AlphaVertex - Creating a Worldwide Financial Knowledge Graph - TWiML Talk #18

This week I'm on location at NYU/ffVC AI NexusLab startup accelerator, speaking with founders from the 5 companies in the program's inaugural batch. This interview is with AlphaVertex, a FinTech start...

7 Apr 201726min

(4/5) Behold.ai - Increasing Efficiency of Healthcare Insurance Billing with NLP - TWiML Talk #18

(4/5) Behold.ai - Increasing Efficiency of Healthcare Insurance Billing with NLP - TWiML Talk #18

This week I'm on location at NYU/ffVC AI NexusLab startup accelerator, speaking with founders from the 5 companies in the program's inaugural batch. This interview is with Behold.ai, which uses comput...

7 Apr 201716min

(3/5) Cambrian Intelligence - Using AI to Simplify the Programming of Robots - TWiML Talk #18

(3/5) Cambrian Intelligence - Using AI to Simplify the Programming of Robots - TWiML Talk #18

This week I'm on location at NYU/ffVC AI NexusLab startup accelerator, speaking with founders from the 5 companies in the program's inaugural batch. This interview is with Cambrian Intelligence, a com...

7 Apr 201723min

(2/5) Klustera - Location-Based Intelligence for Smarter Marketing - TWiML Talk #18

(2/5) Klustera - Location-Based Intelligence for Smarter Marketing - TWiML Talk #18

This week I'm on location at NYU/ffVC AI NexusLab startup accelerator, speaking with founders from the 5 companies in the program's inaugural batch. This interview is with Klustera, a company applying...

7 Apr 201722min

(1/5) HelloVera - AI-Powered Customer Support  - TWiML Talk #18

(1/5) HelloVera - AI-Powered Customer Support - TWiML Talk #18

This week I'm on location at NYU/ffVC AI NexusLab startup accelerator, speaking with founders from the 5 companies in the program's inaugural batch. This interview is with HelloVera, a company applyin...

7 Apr 201725min

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