One Magic Phrase That Instantly Defuses Emotionally Charged or Difficult Customers

One Magic Phrase That Instantly Defuses Emotionally Charged or Difficult Customers

If you deal with emotionally charged or difficult people at work, you need power phrases to help you navigate through those difficult professional communication situations. Power phrases such as the one in today's professional communication training podcast helps you immediately increase your communication power, deal with difficult people, and communicate with confidence, power and finesse. For more, stop by http://www.powerdiversity.com.

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Episoder(21)

Danger Phrase: Don't Worry | Professional Communication Skills Training Podcast with Dan O'Connor

Danger Phrase: Don't Worry | Professional Communication Skills Training Podcast with Dan O'Connor

Go to Dan's site: http://www.danoconnortraining.com  Get all his videos: http://store.danoconnortraining.com Enroll in Dan's course: http://www.onlinecommunicationtraining.com/tour Facebook: http://ww...

28 Jan 20153min

Men & Women Body Language at work--You've got to SIDLE UP, WOMEN!

Men & Women Body Language at work--You've got to SIDLE UP, WOMEN!

In today's professional communication training podcast, expert communication trainer Dan O'Connor teaches you body language techniques designed for effective communication between the sexes at work. W...

30 Apr 20113min

"What's wrong with you?" You can increase your communication power in 3 minutes

"What's wrong with you?" You can increase your communication power in 3 minutes

What if you could increase your communication effectiveness in just minutes a day? With our Danger and Power Phrases now you can! Learn what phrases are sabotaging your success, and what phrases add p...

18 Okt 20102min

Your Danger Phrase for the Day: "Honestly" SAY THIS-NOT THAT!

Your Danger Phrase for the Day: "Honestly" SAY THIS-NOT THAT!

Are you unwittingly sabotaging your communication success? It only takes one word to ruin your entire message, which is why Dan gives you Danger phrases to avoid and Power phrases to use when working ...

14 Okt 20102min

Danger Phrase/Power Phrase of the Day: "Why didn't you tell me?" Increase your communication power in less than 3 minutes!

Danger Phrase/Power Phrase of the Day: "Why didn't you tell me?" Increase your communication power in less than 3 minutes!

How would you like to increase your communication power in less than 3 minutes? Check out our professional communication tactics podcast where you'll learn power phrases, danger phrases, and communica...

12 Okt 20102min

Supreme Court Nominee Elena Kagan's EXCELLENT Communication Adventure!

Supreme Court Nominee Elena Kagan's EXCELLENT Communication Adventure!

In last week's supreme court confirmation hearings, Elena Kagan implemented one of my favorite communication strategies: She stayed on message using the broken record, didn't take the bait, and didn't...

5 Jul 20103min

The Trick to Giving Compliments--The RIght Way

The Trick to Giving Compliments--The RIght Way

Here's your professional communication tactic for the day: When giving a compliment--whether at work or at home--remember that we compliment people, not things, and that compliments almost always have...

6 Jun 20103min

Establish The PEC to Gain the Professional Advantage

Establish The PEC to Gain the Professional Advantage

Make dealing with clients so much easier, while you out-perform your customer service competition--just by employing this one simple professional communication tactic--the Personal Emotional Connectio...

18 Apr 20104min

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