KLAS Insights Episode 3  - Dustin Cragun, The Importance of Robot Process Automation In Revenue Cycle Management for Healthcare Investors
KLAS Insights6 Apr 2022

KLAS Insights Episode 3 - Dustin Cragun, The Importance of Robot Process Automation In Revenue Cycle Management for Healthcare Investors

Dustin Cragun, Vice President of Revenue Cycle Management (RCM) at KLAS Research, speaks with Justin on his experience with digital transformation tools and the power of automation in revenue cycle management. Dustin points out several times throughout the conversation how digital automation tools increase performance and the accuracy of data while minimizing human error. He touches on the fact that by removing manual labor through these strategic processes, providers can save resources and time on hiring and training employees on how to use the systems that process this data. This allows providers to rely on digital automation to reduce the number of denials when payers change their rules and requirements. The challenge then is on the ability of organizations to implement this new technology and properly apply it.

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