Separate Out Responsibilities For Remote Managed Self Storage

Separate Out Responsibilities For Remote Managed Self Storage

As I began to utilize the remote managed self storage operations model, it helped me to focus on how to separate out responsibilities for greater efficiency and profitability. I put tasks and responsibilities into 3 categories:

  1. Customer Management = Call Center: They handled all sales calls, customer service calls, collections, and payments.
  2. Facility Management = On Site Maintenance Person: they handled all of the boots on the ground duties such as security checks, overlocks, cleaning units, minor repairs, and assisting with auction preparation.
  3. Property Management = Owner Managed or 3rd Party Property Management: they tie all of the systems together with policy & procedures. Supervise the call center & on site maintenance person. Oversee and implement marketing, conduct onsite audits, focus on increasing NOI month after month…on and on.

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Jim Ross - The Self Storage Show & 3 Mile Storage Management

Free 30 Minute Consult with Jim Ross of 3 Mile Storage Management

****In this free 30 minute consult, I have 30 minutes to find 3 ways I would increase your leads, rentals, and revenue for your self storage business!

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The Ultimate Self Storage Management Playbook!

This is the Most Incredible Free Gift Ever...Designed To Increase Leads, Rentals, and Revenue For Your Self Storage Business!

https://www.3milestorage.com

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Connect With Me

Website

https://3milestorage.com/

Facebook Community

https://www.facebook.com/groups/selfstoragecommunity

Podcast

https://podcasts.apple.com/us/podcast/the-self-storage-show-with-jim-ross/id1387362783

LinkedIn

https://www.linkedin.com/in/selfstorageservices/

YouTube

https://www.youtube.com/channel/UC2bGLy48wzIus-1ncSNVM6g

Weekly Newsletter

https://bit.ly/3milenewsletter

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About Jim Ross

I started out in the self storage industry as a self storage manager. I moved up and became a district manager. Eventually after many years in the self storage industry I knew I could use my knowledge and expertise to help owners skyrocket the value of their self storage investments. That led me to create 3 Mile Storage Management.

3 Mile Storage Management offers self storage property management solutions for self storage facility owners that want to dominate their local 3 mile market with a large focus on remotely managed operations.

I enjoy providing value to the self storage industry through speaking at industry events, putting together virtual summits, hosting The Self Storage Show podcast, weekly newsletter and compiling much of the content and online events I've done into The Ultimate Self Storage Management Playbook.

Episoder(347)

Why Tenants Aren't Choosing Your Storage Facility | 3 Minutes with 3 Mile

Why Tenants Aren't Choosing Your Storage Facility | 3 Minutes with 3 Mile

Truth: Customers don't choose the cheapest storage facility—they choose the most convenient one. Most self storage owners think price is the biggest factor in renting a unit. But the real deal-breaker...

9 Apr 20253min

The Hidden Risk of Not Raising Your Rates | 3 Minutes with 3 Mile

The Hidden Risk of Not Raising Your Rates | 3 Minutes with 3 Mile

Truth: Keeping your storage rates the same for too long isn't helping tenant retention—it's quietly killing your profits. Many self storage owners avoid raising rates because they're afraid of losing ...

7 Apr 20253min

Why Your Competitor Ranks Higher on Google | 3 Minutes with 3 Mile

Why Your Competitor Ranks Higher on Google | 3 Minutes with 3 Mile

Truth: If your Google Business Profile isn't updated and optimized, you're invisible to potential renters. Most self storage owners think having a website is enough. But when customers search "storage...

4 Apr 20253min

The Fastest Way to Lose a Storage Customer | 3 Minutes with 3 Mile

The Fastest Way to Lose a Storage Customer | 3 Minutes with 3 Mile

Truth: Tenants don't leave because of price—they leave because they feel ignored. Most self storage owners assume move-outs happen after rate increases. But the reality is, tenants are willing to pay ...

2 Apr 20252min

The Self Storage Marketing Mistake That's Costing You Rentals | 3 Minutes with 3 Mile

The Self Storage Marketing Mistake That's Costing You Rentals | 3 Minutes with 3 Mile

If your marketing is focused on "brand awareness" instead of generating leads, you're wasting money. Most self storage owners think marketing means getting their name out there—running ads, sponsoring...

28 Mar 20253min

The Secret to Charging More Without Losing Tenants | 3 Minutes with 3 Mile

The Secret to Charging More Without Losing Tenants | 3 Minutes with 3 Mile

Self storage owners—customers will pay higher rates if they believe they're getting more value. Most owners hesitate to raise rates because they're afraid of losing tenants. But here's the truth: Peo...

26 Mar 20253min

The Hidden Cost of Empty Units in Your Self Storage Facility | 3 Minutes with 3 Mile

The Hidden Cost of Empty Units in Your Self Storage Facility | 3 Minutes with 3 Mile

The most expensive thing at your self storage facility isn't your property, payroll, or marketing—it's your empty units. Every vacant unit is lost recurring revenue, yet many storage owners don't real...

24 Mar 20254min

The Silent Profit Killer in Your Self Storage Business | 3 Minutes with 3 Mile

The Silent Profit Killer in Your Self Storage Business | 3 Minutes with 3 Mile

If you're not charging (or enforcing) late fees, you're losing thousands in revenue every year. Many self storage owners hesitate to enforce late fees because they don't want to upset tenants. But her...

21 Mar 20253min

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