Separate Out Responsibilities For Remote Managed Self Storage

Separate Out Responsibilities For Remote Managed Self Storage

As I began to utilize the remote managed self storage operations model, it helped me to focus on how to separate out responsibilities for greater efficiency and profitability. I put tasks and responsibilities into 3 categories:

  1. Customer Management = Call Center: They handled all sales calls, customer service calls, collections, and payments.
  2. Facility Management = On Site Maintenance Person: they handled all of the boots on the ground duties such as security checks, overlocks, cleaning units, minor repairs, and assisting with auction preparation.
  3. Property Management = Owner Managed or 3rd Party Property Management: they tie all of the systems together with policy & procedures. Supervise the call center & on site maintenance person. Oversee and implement marketing, conduct onsite audits, focus on increasing NOI month after month…on and on.

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Jim Ross - The Self Storage Show & 3 Mile Storage Management

Free 30 Minute Consult with Jim Ross of 3 Mile Storage Management

****In this free 30 minute consult, I have 30 minutes to find 3 ways I would increase your leads, rentals, and revenue for your self storage business!

https://calendly.com/jimross/3milestoragemanagement

The Ultimate Self Storage Management Playbook!

This is the Most Incredible Free Gift Ever...Designed To Increase Leads, Rentals, and Revenue For Your Self Storage Business!

https://www.3milestorage.com

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Connect With Me

Website

https://3milestorage.com/

Facebook Community

https://www.facebook.com/groups/selfstoragecommunity

Podcast

https://podcasts.apple.com/us/podcast/the-self-storage-show-with-jim-ross/id1387362783

LinkedIn

https://www.linkedin.com/in/selfstorageservices/

YouTube

https://www.youtube.com/channel/UC2bGLy48wzIus-1ncSNVM6g

Weekly Newsletter

https://bit.ly/3milenewsletter

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About Jim Ross

I started out in the self storage industry as a self storage manager. I moved up and became a district manager. Eventually after many years in the self storage industry I knew I could use my knowledge and expertise to help owners skyrocket the value of their self storage investments. That led me to create 3 Mile Storage Management.

3 Mile Storage Management offers self storage property management solutions for self storage facility owners that want to dominate their local 3 mile market with a large focus on remotely managed operations.

I enjoy providing value to the self storage industry through speaking at industry events, putting together virtual summits, hosting The Self Storage Show podcast, weekly newsletter and compiling much of the content and online events I've done into The Ultimate Self Storage Management Playbook.

Episoder(347)

Why Your Competitor is Stealing Your Self Storage Rentals | 3 Minutes with 3 Mile

Why Your Competitor is Stealing Your Self Storage Rentals | 3 Minutes with 3 Mile

If you're not optimizing your Google Business Profile, you're handing customers to your competitors. Most self storage owners focus on ads and promotions, but when people need storage, the first thing...

19 Mar 20253min

The Real Reason Your Self Storage Occupancy is Stuck | 3 Minutes with 3 Mile

The Real Reason Your Self Storage Occupancy is Stuck | 3 Minutes with 3 Mile

If your self storage facility isn't filling up, it's not just a marketing problem—it's a follow-up problem. Most storage owners think they need to spend more on ads or lower their prices when leads do...

17 Mar 20252min

Is Your Self Storage Rental Process Driving Customers Away?

Is Your Self Storage Rental Process Driving Customers Away?

Self storage owners—your rental process might be costing you move-ins. Today's renters expect fast, seamless online rentals. If they have to call, visit in person, or wait for office hours, they'll bo...

12 Mar 20253min

If You Don't Inspect Your Self Storage Facility, Your Customers Will (And They Won't Come Back!)

If You Don't Inspect Your Self Storage Facility, Your Customers Will (And They Won't Come Back!)

Self storage owners—your facility's condition determines whether customers stay or leave. If you're not regularly inspecting your property, your tenants are—and they notice the small details that you ...

10 Mar 20253min

The Hidden Revenue in Your Occupied Self Storage Units (How to Unlock It!) | 3 Minutes with 3 Mile

The Hidden Revenue in Your Occupied Self Storage Units (How to Unlock It!) | 3 Minutes with 3 Mile

Self storage owners—your biggest revenue opportunity isn't in empty units. It's in the tenants you already have. If you're only raising rates for new move-ins, you're leaving thousands of dollars on t...

4 Mar 20253min

The Self Storage Phone Call That's Losing You Rentals (And How to Fix It)

The Self Storage Phone Call That's Losing You Rentals (And How to Fix It)

Self storage owners—how many rentals are you losing every day because of bad phone calls? If your managers aren't trained to sell on the phone, they're just giving out prices and hoping customers call...

3 Mar 20253min

Smoothly Transitioning Your Self Storage to New Management Software

Smoothly Transitioning Your Self Storage to New Management Software

🚀 Thinking about switching your self storage site to new management software? In this video, Jim Ross breaks down the key steps to make the transition smooth and stress-free. From cleaning up your da...

10 Jan 202511min

Revolutionize Self Storage Customer Service Training With ChatGPT's Advanced Voice Feature

Revolutionize Self Storage Customer Service Training With ChatGPT's Advanced Voice Feature

Transform your self storage customer service training with the latest in AI technology! In this webinar, Jim Ross showcases how to leverage ChatGPT's advanced voice feature to improve sales call flow ...

9 Okt 202456min

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