How to express any service using 4 fundamental elements / Xin Xiangyang / Episode #13
Professor Xiangyang Xin talks about the fundamental elements that make up a service. Without a clear understanding of these elements it's impossible to design and express services. We also talk about ...
6 Okt 201631min
Adding some Brazilian flavour to the service design mix / Luis Alt / Episode #12
Luis Alt talks about the next generation service providers, the positive and negative aspects of the service culture in Brazil and finally why we need to rethink and humanize the relationship companie...
22 Sep 201632min
Understanding Service Design in Asia / Patti Hunt & Kristin Low / Episode #11
Patti Hunt and Kristin Low talk about Service Design in Asia and the lack of urgency for it. We also dive into the topic of Artificially Intelligent services. ----------------------------------------...
8 Sep 201637min
Service Design Trend Report / Summer 2016
In this episode we talk about the 4 major trends that are shaping the service design field in the summer of 2016. These trends have emerged as patterns from the first 10 episodes of the show. What d...
6 Sep 20168min
Linking Service Design to business value / Damian Kernahan / Episode #9
Damian Kernahan talks about why service design needs to do a better job at articulating the value it creates for business and consumers. ---------------------------------------- EPISODE GUIDE 1:32 ...
28 Jul 201629min
The secret to building a customer centric culture / Dave Gray / Episode #8
Dave Gray talks about why understanding Organisational culture is more important than ever and how norms, habits and behaviours shape that Organisational culture. ------------------------------------...
14 Jul 201638min
Getting your boss to prototype customer experience / Adam Lawerence / Episode #7
Adam Lawrence talks about the power of jamming, the relationship between work and play and about using theater as a toolset within service design. ---------------------------------------- EPISODE GUI...
30 Jun 201632min
