Service Design is fractal / Andy Polaine / Episode #10

Andy shares his ideas on the fractal nature of service design. Or in other words at level should you be designing a service to really make an impact. ---------------------------------------- EPISODE GUIDE 1:20 - First encounter with Service Design. 4:21 - How far can Service Design go (the fractal nature of SD)? 11:27 - How can we design services end to end? 20:03 - Who are / is doing design from within? 28:15 - Expert Tip: become a more interesting person. 31:32 - Big Question: why do you see the world that way? ---------------------------------------- ABOUT ANDY POLAINE Personal site ➜ http://www.polaine.com/ Andy on Twitter ➜ https://goo.gl/Jpn6Sp LinkedIn profile ➜ https://goo.gl/K55F3N LINKS FROM THE SHOW Fjord Evolution ➜ https://goo.gl/yw2yq9 Service Design: From Insight to Implementation (book) ➜ https://goo.gl/2yGRBv