Design 101 for CEOs and business leaders / Audrey Crane / Episode #93

Design 101 for CEOs and business leaders / Audrey Crane / Episode #93

What do CEOs need to know about design? This was the question Audrey Crane tried to answer in her latest book which carries exactly that title. Make sure you stick around till the end of the episode because there's a little surprise... Sometimes it might seem that design is already a well established practice and field for most organisations out there. But the reality is that it's far from. There are still (many) business leaders out there who don't have a clue what design is and more importantly how they can use it to build better companies. So in this episode Audrey shares some of hers most successful strategies and tactics to convey the value of design. You're also going to learn about the common mistakes people make with regards to design. Hello unicorn designer anyone? And of course what you can do to avoid these mistakes. Finally Audrey poses the question how we can spread design beyond our small community? What's needed to break out of our design bubble? We would love to hear your thoughts in the comments! At the very end of the episode there's a little book giveaway contest. Signed copy! I hope you'll find this episode helpful as this is a really important topic that need to address in our community. And don't forget to share this episode with fellow practitioners! That way you'll help to grow the community and help me to invite more inspiring guests like Audrey. Remember. Every. Share. Counts. :) --- [ GUIDE ] --- 03:20 - The first encounter with Service Design. 06:40 - How can we help more organisations leverage design effectively? 16:00 - What if we could help people solve the most impactful design mistakes? 27:40 - What if you could wave a magic wand and change one thing about business leaders? 36:20 - Big question: How can we reach out to people outside our bubble? 37:40 - Book giveaway contest! (read below) --- [ GIVEAWAY ] --- We're giving away a signed copy of Audrey's books! To participate in the contest head over to this episode on YouTube and leave a comment there where...you share a story of an organisation who wasn't aware of what is possible with design. The contest closes on February 20th 2020 11:59pm (CET) so make sure you submit your entry on time. If you're the lucky winner please make sure to respond to our message within 24 hours. If you fail to do so we'll pick a different winner. --- [ LINKS ] --- * https://www.linkedin.com/in/audcrane/ * https://twitter.com/audcrane * https://www.senseandrespondpress.com/what-ceos-need * https://designmap.com/ideas/what-ceos-need-to-know-about-design * https://www.amazon.com/What-CEOs-Need-About-Design/dp/1703635051/ --- [ MORE ] --- Enjoyed the show? Take a look at some of the other episodes. https://go.servicedesignshow.com/spotify YOUTUBE Every episode of the Service Design Show is also available as via the official YouTube channel. https://go.servicedesignshow.com/youtube FACEBOOK Check the Facebook page where you'll find more content and can discuss the episodes. https://go.servicedesignshow.com/facebook INSTAGRAM Get an exclusive behind the scenes look of the Show. https://go.servicedesignshow.com/instagram --- [ FREE COURSE ] --- HOW TO EXPLAIN SERVICE DESIGN Learn what it takes to get your clients, colleagues, managers, CEOs and even grandmas as excited about service design as you are! https://servicedesignshow.com/free-course

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Episoder(330)

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How to Stay in the Room After the Yes / Journey Management Playbook S02E04

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Why the System Isn't Broken (and How to Change It Anyway) / Meghan Bausone / Episode #258

Why the System Isn't Broken (and How to Change It Anyway) / Meghan Bausone / Episode #258

Are you tired of design feeling boxed in by limiting beliefs and endless support tickets? In this episode, we explore how to break free from the status quo and tackle meaningful, system-level challeng...

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Uncovering The Futures Blind Spot in Service Design / Lucy Kimbell / Episode #257

Uncovering The Futures Blind Spot in Service Design / Lucy Kimbell / Episode #257

Are we actively designing our own future, or just everyone else's? 🔮 Discover how integrating "futures thinking" into your practice can help you spot industry shifts early and make better, more delib...

2 Jul 1h 3min

Practicing Service Design Jiu-Jitsu to Get Things Shipped / JonDelina & Gabriel / Inside SD Ep. #14

Practicing Service Design Jiu-Jitsu to Get Things Shipped / JonDelina & Gabriel / Inside SD Ep. #14

Tired of spending weeks on design strategy only to watch executives scrap two-thirds of your work? 📉 Discover how to drop your design ego, master the "politics" of implementation, and finally get you...

25 Jun 58min

How to Escape the Service Design Efficiency Trap / Nan O'Sullivan / Episode #256

How to Escape the Service Design Efficiency Trap / Nan O'Sullivan / Episode #256

Over-optimized systems are quietly killing the human soul of our services by obsessing over speed and efficiency. In this episode, discover how to break free from the "efficiency trap," embrace design...

18 Jun 59min

Selling Journey Management to Your VP / Journey Management Playbook S02E03

Selling Journey Management to Your VP / Journey Management Playbook S02E03

Want to secure executive buy-in? Stop waiting for a strategic brief from leadership, learn how to pitch solutions that solve your VP's biggest headache.Tired of doing incredible journey mapping work o...

11 Jun 1h 6min

How AI is Changing the Rules of Service Design / Pablo / Ep. #255

How AI is Changing the Rules of Service Design / Pablo / Ep. #255

If building digital products becomes instant and free, what happens to the value of a service designer? Discover why traditional discovery is under attack and how to survive the impending "Design Wint...

4 Jun 1h 10min

The Art of the "Sneaky" Service Designer / Inside Service Design / Max & Jennifer

The Art of the "Sneaky" Service Designer / Inside Service Design / Max & Jennifer

What do you do when you want to drive human-centered change inside your organization, but you don't have the formal authority, you don't hold the budget, and you don't even have the official job title...

28 Mai 1h 1min

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