Design 101 for CEOs and business leaders / Audrey Crane / Episode #93

Design 101 for CEOs and business leaders / Audrey Crane / Episode #93

What do CEOs need to know about design? This was the question Audrey Crane tried to answer in her latest book which carries exactly that title. Make sure you stick around till the end of the episode because there's a little surprise... Sometimes it might seem that design is already a well established practice and field for most organisations out there. But the reality is that it's far from. There are still (many) business leaders out there who don't have a clue what design is and more importantly how they can use it to build better companies. So in this episode Audrey shares some of hers most successful strategies and tactics to convey the value of design. You're also going to learn about the common mistakes people make with regards to design. Hello unicorn designer anyone? And of course what you can do to avoid these mistakes. Finally Audrey poses the question how we can spread design beyond our small community? What's needed to break out of our design bubble? We would love to hear your thoughts in the comments! At the very end of the episode there's a little book giveaway contest. Signed copy! I hope you'll find this episode helpful as this is a really important topic that need to address in our community. And don't forget to share this episode with fellow practitioners! That way you'll help to grow the community and help me to invite more inspiring guests like Audrey. Remember. Every. Share. Counts. :) --- [ GUIDE ] --- 03:20 - The first encounter with Service Design. 06:40 - How can we help more organisations leverage design effectively? 16:00 - What if we could help people solve the most impactful design mistakes? 27:40 - What if you could wave a magic wand and change one thing about business leaders? 36:20 - Big question: How can we reach out to people outside our bubble? 37:40 - Book giveaway contest! (read below) --- [ GIVEAWAY ] --- We're giving away a signed copy of Audrey's books! To participate in the contest head over to this episode on YouTube and leave a comment there where...you share a story of an organisation who wasn't aware of what is possible with design. The contest closes on February 20th 2020 11:59pm (CET) so make sure you submit your entry on time. If you're the lucky winner please make sure to respond to our message within 24 hours. If you fail to do so we'll pick a different winner. --- [ LINKS ] --- * https://www.linkedin.com/in/audcrane/ * https://twitter.com/audcrane * https://www.senseandrespondpress.com/what-ceos-need * https://designmap.com/ideas/what-ceos-need-to-know-about-design * https://www.amazon.com/What-CEOs-Need-About-Design/dp/1703635051/ --- [ MORE ] --- Enjoyed the show? Take a look at some of the other episodes. https://go.servicedesignshow.com/spotify YOUTUBE Every episode of the Service Design Show is also available as via the official YouTube channel. https://go.servicedesignshow.com/youtube FACEBOOK Check the Facebook page where you'll find more content and can discuss the episodes. https://go.servicedesignshow.com/facebook INSTAGRAM Get an exclusive behind the scenes look of the Show. https://go.servicedesignshow.com/instagram --- [ FREE COURSE ] --- HOW TO EXPLAIN SERVICE DESIGN Learn what it takes to get your clients, colleagues, managers, CEOs and even grandmas as excited about service design as you are! https://servicedesignshow.com/free-course

Episoder(317)

The Secret to Running the In-House Service Design Race (And Finishing Strong) / Inside Service Design / Ep. #02

The Secret to Running the In-House Service Design Race (And Finishing Strong) / Inside Service Design / Ep. #02

Are they lying to us...You often hear people say that driving change as an in-house service design professional often feels less like a sprint and more like a marathon, right?But let's be honest, that...

15 Mai 20251h

Is Community the Key to Designing More Humane Services? / James Lang / Ep. #227

Is Community the Key to Designing More Humane Services? / James Lang / Ep. #227

Have we, as the design field, contributed to the erosion of our social fabric over the last years...I had a big week recently. My daughter received the news about which high school she'll be attending...

8 Mai 20251h 7min

Ground Your Journeys in Evidence, Not Guesswork / Journey Management Playbook / Ep. #02

Ground Your Journeys in Evidence, Not Guesswork / Journey Management Playbook / Ep. #02

Who pours their heart and soul into journey maps that end up gathering dust...Exactly no one of course!Sure, we all want our journey work to have more impact, faster. But the question is how?That's ex...

1 Mai 20251h 4min

The Design Conductors: A Must-Read for Design (and Business) Leaders / John Calhoun / Ep. #226

The Design Conductors: A Must-Read for Design (and Business) Leaders / John Calhoun / Ep. #226

What is the secret to consistently delivering high-quality work, day in and day out...Recently, I was chatting with my neighbours who run a bespoke interior design and manufacturing business.They make...

24 Apr 20251h 9min

Navigating Change and Building Impact / Inside Service Design / Ep. #01​

Navigating Change and Building Impact / Inside Service Design / Ep. #01​

Who are they...I know there are many out there and you could very well be one of them.I'm talking about the unsung heroes who do the hard work of making the services around us a little bit better each...

17 Apr 20251h 3min

How To Uncover Game-Changing Opportunities with the PRFAQ Framework / Marcelo Calbucci / Ep. #225

How To Uncover Game-Changing Opportunities with the PRFAQ Framework / Marcelo Calbucci / Ep. #225

I'm sure you recognize this...A stakeholders comes up with a new idea they want to explore, which you are highly skeptical about.Or take the opposite scenario where you see value in pursuing an opport...

10 Apr 20251h 3min

Defining The Business Challenge / Journey Management Playbook / Episode #1

Defining The Business Challenge / Journey Management Playbook / Episode #1

Ever feel like you're pushing a boulder uphill with journey management... Yeah, we've all been there. But guess what? There's a smarter way! That's why we're launching a brand new deep dive series on ...

4 Apr 202548min

Why Inclusive Design is Good for People and Great for Business / Jess Kessin / Ep. 224

Why Inclusive Design is Good for People and Great for Business / Jess Kessin / Ep. 224

It's just not designed for me...That thought hits me every time I'm in the kitchen, wrestling, trying to prepare a healthy meal for the family.Reading recipes six times over, scrambling for ingredient...

27 Mar 20251h 1min

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