How much empathy is enough? / Maike Klip / Episode #94

Empathy, understanding and compassion. These words are not commonly used in many large organisations. But why? That's what we're going to find out. Our guest in this episode, Maike Klip, has embarked on an inspiring research project to learn what it means to be a compassionate civil servant. As an employeed of the Dutch Government herself Maike recognized the stories about organisations not having enough empathy for the people they serve. So she got curious and wanted to understand how much empathy is enough? And if we're lacking empathy why is that? And maybe even question if we really want organisations to show more empathy... because empathy has it's flaws. If you're sometimes frustrated with the lack of empathy from organisations this episode holds some valuable insights about the dynamics that are at play here. And if you want to open up the conversation about empathy in your own organisation, Maike's design research method will definitely be a great addition to your toolbox. If you enjoyed this episode don't forget to share ir with fellow practitioners who might find it helpful as well. That way you'll help to grow the community and help me to invite more inspiring guests like Maike. Remember. Every. Share. Counts. :) --- [ GUIDE ] --- 03:55 - The first encounter with Service Design. 05:35 - How much understanding do you need as an organisation? 13:55 - How can we have responsibility? 20:55 - What if we have an open conversation? 30:30 - Big question: How do you involve people in the design process? --- [ LINKS ] --- * www.linkedin.com/in/maikeveltman/ * www.klipklaar.nl * www.debegripvolleambtenaar.nl * 2020.govservicedesign.net --- [ MORE ] --- Enjoyed the show? Take a look at some of the other episodes. https://go.servicedesignshow.com/spotify YOUTUBE Every episode of the Service Design Show is also available as via the official YouTube channel. https://go.servicedesignshow.com/youtube FACEBOOK Check the Facebook page where you'll find more content and can discuss the episodes. https://go.servicedesignshow.com/facebook INSTAGRAM Get an exclusive behind the scenes look of the Show. https://go.servicedesignshow.com/instagram --- [ FREE COURSE ] --- HOW TO EXPLAIN SERVICE DESIGN Learn what it takes to get your clients, colleagues, managers, CEOs and even grandmas as excited about service design as you are! https://servicedesignshow.com/free-course