Service Design Show10 Mar 2022

How to use influence and get things done faster / Ben McCammon / Circle #09

Okay, here's a sensitive question...

How comfortable are you with strategically influencing stakeholders?

If this question feels a bit creepy stay with me a bit longer. This is really important.

Because what if I told you that knowing how and who to influence is a key success factor for every service design professional?

So it's no surprise that this is a topic that keeps coming up in our Circle community sessions.

In our recent session we did a deep dive into this topic.

We explored which tools and methods people actually use to cultivate influence inside their organizations.

As you'll hear in this podcast episode we really get down to the most practical level, the nitty gritty stuff.

Yes, the things that actually help you do a better job the next day. So click the link below to discover what it's all about.

Discussing influence can quickly feel very heavy and serious. But what I enjoyed about the conversation with Ben was that we were able to have some fun and take the heavy load off it without dumbing it down.

Hope you'll enjoy it as much as I did!

--- [ EPISODE GUIDE ] ---

00:00 Welcome to the Show
03:30 Who is Ben McCammon
06:15 Why would you want to cultivating influence
10:30 What is at stake
17:15 This is your job
21:00 What do we mean with cultivating influence
22:45 The mighty stakeholder map
32:45 Building profiles
45:00 Making it a habit
51:00 Connecting the dots out loud
59:00 Consider saying yes
1:03:00 Don't be shy

--- [ CIRCLE ] ---

Join our community of in-house service design professionals at the Circle.
www.servicedesignshow.com/circle/

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