How to use influence and get things done faster / Ben McCammon / Circle #09

How to use influence and get things done faster / Ben McCammon / Circle #09

Okay, here's a sensitive question...

How comfortable are you with strategically influencing stakeholders?

If this question feels a bit creepy stay with me a bit longer. This is really important.

Because what if I told you that knowing how and who to influence is a key success factor for every service design professional?

So it's no surprise that this is a topic that keeps coming up in our Circle community sessions.

In our recent session we did a deep dive into this topic.

We explored which tools and methods people actually use to cultivate influence inside their organizations.

As you'll hear in this podcast episode we really get down to the most practical level, the nitty gritty stuff.

Yes, the things that actually help you do a better job the next day. So click the link below to discover what it's all about.

Discussing influence can quickly feel very heavy and serious. But what I enjoyed about the conversation with Ben was that we were able to have some fun and take the heavy load off it without dumbing it down.

Hope you'll enjoy it as much as I did!

--- [ EPISODE GUIDE ] ---

00:00 Welcome to the Show
03:30 Who is Ben McCammon
06:15 Why would you want to cultivating influence
10:30 What is at stake
17:15 This is your job
21:00 What do we mean with cultivating influence
22:45 The mighty stakeholder map
32:45 Building profiles
45:00 Making it a habit
51:00 Connecting the dots out loud
59:00 Consider saying yes
1:03:00 Don't be shy

--- [ CIRCLE ] ---

Join our community of in-house service design professionals at the Circle.
www.servicedesignshow.com/circle/

Episoder(318)

What Service Design can learn from the olympics / Alex Nisbett / Episode #6

What Service Design can learn from the olympics / Alex Nisbett / Episode #6

Alex Nisbett talks about customer performance, designing great public services and building internal service design capacity. ---------------------------------------- EPISODE GUIDE 1:04 - First enc...

16 Jun 201631min

Tackling the biggest challenge within design education / Lauren Currie / Episode #5

Tackling the biggest challenge within design education / Lauren Currie / Episode #5

Lauren Currie talks about redesigning design education, decreasing product consumption and the value of design. ---------------------------------------- EPISODE GUIDE 1:05 - First encounter with Ser...

2 Jun 201625min

Design better services through experience prototyping / Erik Roscam Abbing / Episode #4

Design better services through experience prototyping / Erik Roscam Abbing / Episode #4

Experience prototyping can help you design better services! Curious how? Check out this episode with Erik Roscam Abbing. ---------------------------------------- EPISODE GUIDE 1:04 - Your first enco...

19 Mai 201635min

Service Design shouldn't be a department / Arne Van Oosterom / Episode #3

Service Design shouldn't be a department / Arne Van Oosterom / Episode #3

How do you scale Service Design? Just one of the topic in this episode of the Service Design Show featuring Arne van Oosterom. ---------------------------------------- EPISODE GUIDE 0:55 - Your fir...

5 Mai 201636min

How much value does Service Design create / Birgit Mager / Episode #2

How much value does Service Design create / Birgit Mager / Episode #2

Can we measure how much value Service Design creates? This and more in this episode of the Service Design Show featuring Birgit Mager. ---------------------------------------- EPISODE GUIDE 2:17 - G...

21 Apr 201630min

A Customer Journey Map is not a ****ing deliverable / Marc Stickdorn / Episode #1

A Customer Journey Map is not a ****ing deliverable / Marc Stickdorn / Episode #1

What is the difference between UX, CX, Design Thinking and Service Design? This and more in this episode of the Service Design Show with Marc Stickdorn. ---------------------------------------- EPIS...

16 Apr 201627min

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