What makes a community of service designers work? #Circle

What makes a community of service designers work? #Circle

Imagine that you'd get the opportunity to join an intimate dinner party. A dinner where you're accompanied by some of the brightest people in our field. And where you'd get the chance to explore a thought-provoking topic.

Would you enjoy the evening?

That question was going through my mind when I was thinking about how the Circle community should feel. Now, almost two years after the first "dinner party" at the Circle, it's time to take score. So I sat down with two members of the Circle for a fun and open-hearted conversation.

In this episode, you'll hear:

  • How spontaneous conversations help you to become a better professional.
  • What the value is of exploring the unknown-unknown together.
  • Why Slack channels don't work, and how this community is different.
  • What the future has in store for the Circle.

I hope that this episode will inspire you to join, grow or maybe even start your own professional community. Because we all should eat more often together :)

- Marc

--- [ 1. GUIDE ] ---

00:00 Welcome to the Show
02:30 Who is Jeannie Fung
03:00 Who is Veronica Vela
05:30 The Circle in 3 words
07:00 What didn't you expect
09:45 How has it evolved
12:30 Most surprising topic
16:45 What do we agree on
19:30 Value of the Circle
23:00 What makes it different
26:30 Debates and disagreements
31:30 Small wins
34:45 What would you have missed
38:00 The Circle in 5 years

--- [ 2. LINKS ] ---

https://www.linkedin.com/in/jeannie-fung-60218682/

https://www.linkedin.com/in/verovela/

--- [ 3. CIRCLE ] ---

Join our alliance of and for in-house service design professionals.

https://servicedesignshow.com/circle

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Episoder(338)

Why Empathy Isn't Enough in Service Design / Lara Salinas / Episode #264

Why Empathy Isn't Enough in Service Design / Lara Salinas / Episode #264

Empathy is treated like the ultimate superpower in service design, yet well-meaning teams still build services that fail people in the real world. In this episode, service design researcher and educat...

7 Okt 59min

Why Your Best Ideas Never Get Implemented / Stefan Wörnle / BTM26

Why Your Best Ideas Never Get Implemented / Stefan Wörnle / BTM26

Great service design ideas do not sell themselves. In this episode, Stefan Wörnle (Senior Manager Global Customer Experience at MediaMarktSaturn) reveals how to stop your best work from dying in a sli...

1 Okt 24min

The Design Skill Everyone Assumes They Have / Mariana Salgado / Ep. #263

The Design Skill Everyone Assumes They Have / Mariana Salgado / Ep. #263

What if the ultimate cheat code for service design is not a new framework, but learning how to deeply listen? Discover how to sharpen your most vital skill and apply everyday activism to your design p...

24 Sep 1h 4min

The Job You Were Hired for Doesn't Actually Exist / Zac & Jeff / Inside Service Design #15

The Job You Were Hired for Doesn't Actually Exist / Zac & Jeff / Inside Service Design #15

Stop doing the job they posted and start navigating the workplace that actually exists. In this episode, we reveal the hidden political maps that dictate how decisions are really made inside your orga...

17 Sep 1h 1min

The Hidden Cost of Chasing Career Success / Ida Persson / Episode #262

The Hidden Cost of Chasing Career Success / Ida Persson / Episode #262

Are you exhausted from constantly chasing the next career milestone without ever feeling truly satisfied? Join us as we explore how to step off the treadmill and shift your focus from endless professi...

10 Sep 59min

Who Are You Without Your Job Title / Gabriela Salinas / Episode #261

Who Are You Without Your Job Title / Gabriela Salinas / Episode #261

Sending applications into the void and facing endless final round rejections will break anyone's confidence. Learn how to disconnect your self worth from your career and discover where the market actu...

27 Aug 1h 1min

Why Your Users Are About to Build Workarounds Around You / Mai-Ling Garcia / Episode #260

Why Your Users Are About to Build Workarounds Around You / Mai-Ling Garcia / Episode #260

Are your customers tired of dealing with slow and broken systems? Discover what happens when everyday people start using powerful new tools to bypass your organization entirely.For years, companies an...

13 Aug 1h 1min

Why Mindless AI Is the Real Danger / Ovetta Sampson / Episode #259

Why Mindless AI Is the Real Danger / Ovetta Sampson / Episode #259

Are you tired of the relentless AI marketing hype but know you can't afford to ignore it? Discover how to stop blindly applying AI and start mastering it as a malleable "design material" to build impa...

30 Jul 1h 13min

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