064: Customer Service vs. Customer Experience: Stop Losing Money in Your Business

064: Customer Service vs. Customer Experience: Stop Losing Money in Your Business

Send a text https://www.coachtoscale.com/home Watch on youtube Welcome back to the Service Business Blueprint Podcast with Jeff Luther! 🚀 In today's episode, we're diving deep into a critical topic every service business owner needs to understand: the difference between customer service and customer experience. Jeff shares real-life examples, expert insights, and actionable strategies to help you elevate your customer experience and stop losing money in your business. Learn how to transfo...

Episoder(111)

Goal Setting for your Service Business in 2024

Goal Setting for your Service Business in 2024

Send a text Jump into a fresh start with Jeff Luther as he breaks down unconventional goal-setting strategies for service businesses. Discover how to avoid New Year's resolution clichés and set attain...

11 Jan 202421min

Unlocking Profitable Service Business Secrets

Unlocking Profitable Service Business Secrets

Send a text Join Jeff Luther for a fiery rundown on cost structures in service businesses! 🚀 Dive into the essentials of managing costs, distinguishing between fixed and variable expenses, and strate...

14 Des 20236min

Navigating Change In Business: Layoffs & Transitions

Navigating Change In Business: Layoffs & Transitions

Send a text Jeff Luther gets candid on the tough times in service biz—laying off staff, reevaluating, and staying resilient. He shares personal missteps and proactive strategies for sustaining a thriv...

5 Des 202313min

Mindset, Limiting Beliefs & How to Overcome Challenges in Business

Mindset, Limiting Beliefs & How to Overcome Challenges in Business

Send a text In this enriching podcast episode, Jeff unravels the threads of mindset mastery, offering invaluable insights on conquering limiting beliefs and navigating the challenges inherent in the e...

28 Nov 202314min

Turn Complaints to Growth: The Core Value Code

Turn Complaints to Growth: The Core Value Code

Send a text Join Jeff Luther in an engaging episode as he delves into the essence of service businesses, focusing on core values. In this lively discussion, Jeff explores the distinction between pay...

21 Nov 202314min

Secrets to Building Successful Service Businesses

Secrets to Building Successful Service Businesses

Send a text Join host Jeff Luther as he delves into the world of home inspection, sharing his profound passion for the industry and recounting his personal journey of establishing a thriving company. ...

14 Nov 20238min

How to Have a Successful Business: Creating a Clear Path for Growth in Service Businesses

How to Have a Successful Business: Creating a Clear Path for Growth in Service Businesses

Send a text In this episode, I delve into the critical theme of establishing a clear path for growth and advancement within service businesses. Drawing from my own experiences and insights, I highli...

7 Nov 202316min

The Value of Knowledge in the Home Inspection Business

The Value of Knowledge in the Home Inspection Business

Send a text In this insightful podcast I delve into the profound relationship between knowledge and value within the home inspection industry, drawing from my extensive 20-year journey as a home inspe...

20 Okt 202315min

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