Think Customers Hate to Wait? Think Again.
Nudge8 Aug 2022

Think Customers Hate to Wait? Think Again.

As a marketer, I wish I had learned about the ‘labour illusion’ sooner. The labour illusion suggests that consumers perceive products more favourably when they’re aware of the effort put in. In today’s show Sam Tatam, Head of Behavioural Science at Ogilvy explains Aquafresh’s smart product marketing trick, why a cider brewer left twigs in their packages ‘by accident', and how Uber stops customers from cancelling their rides. Try HubSpot for free: https://hubspot.sjv.io/jWq4k6 Sam’s book: https://linktr.ee/evolutionaryideas Monteith’s “Sorry about the twigs” ad: https://imgur.com/a/9LEIZ7i Intermache’s freshest orange juice: https://imgur.com/a/P0rv140 My labour illusion Reddit ad: https://imgur.com/a/fnkiY9V Subscribe to the Nudge Newsletter: https://www.nudgepodcast.com/mailing-list

Episoder(281)

The top 9 tips from 55 Nudge episodes in 2025

The top 9 tips from 55 Nudge episodes in 2025

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The nudge that persuaded Aussies to stop speeding

The nudge that persuaded Aussies to stop speeding

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22 Des 202520min

Don’t listen to this podcast

Don’t listen to this podcast

Seriously.  Don’t listen to this episode.  Whatever you do.  Don’t. Press.  Play. (Warning: this episode contains explicit language.) --- Adam’s agency: https://thinkerbell.com/ Adam’s books:...

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Why We’re Irrationally Loyal to Amazon Prime

Why We’re Irrationally Loyal to Amazon Prime

2 out of 3 internet users in the USA pay for Prime.  Yet, most of them are irrationally loyal.  They feel like the subscription provides more cost savings than reality.  Today, on Nudge, Richard Sh...

8 Des 202521min

Robert Cialdini: "Everyone Should Memorise This Persuasion Principle"

Robert Cialdini: "Everyone Should Memorise This Persuasion Principle"

His book Influence sold 5 million times.  He’s known as the Godfather of Influence.  He’s arguably the best-known behavioural science practitioner.  And he’s finally (after years of pestering) join...

1 Des 202527min

Why Everyone’s Suddenly Drinking Aperol Spritz

Why Everyone’s Suddenly Drinking Aperol Spritz

It’s the most popular cocktail in America.  But prior to 2015, almost nobody had heard of it.  So, how did Aperol Spritz become the world’s drink of choice?  By leveraging a well-known behavioural ...

24 Nov 202524min

Five science-backed tips to become a better leader

Five science-backed tips to become a better leader

My guest on today’s episode of Nudge has spent decades studying leaders.  I asked Prof. Adam Galinsky to share his top five (evidence-backed) leadership tips.  Want to become a better leader?  This...

17 Nov 202520min

What Marge Simpson Can Teach You About Leadership

What Marge Simpson Can Teach You About Leadership

In 1989, The Simpsons released Itchy & Scratchy & Marge.  It’s a classic Simpson’s episode filled with slapstick humour, dry jokes, and smart gags.  And yet, behind all the humour, there’s an import...

10 Nov 202521min

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