Think Customers Hate to Wait? Think Again.
Nudge8 Aug 2022

Think Customers Hate to Wait? Think Again.

As a marketer, I wish I had learned about the ‘labour illusion’ sooner. The labour illusion suggests that consumers perceive products more favourably when they’re aware of the effort put in. In today’s show Sam Tatam, Head of Behavioural Science at Ogilvy explains Aquafresh’s smart product marketing trick, why a cider brewer left twigs in their packages ‘by accident', and how Uber stops customers from cancelling their rides. Try HubSpot for free: https://hubspot.sjv.io/jWq4k6 Sam’s book: https://linktr.ee/evolutionaryideas Monteith’s “Sorry about the twigs” ad: https://imgur.com/a/9LEIZ7i Intermache’s freshest orange juice: https://imgur.com/a/P0rv140 My labour illusion Reddit ad: https://imgur.com/a/fnkiY9V Subscribe to the Nudge Newsletter: https://www.nudgepodcast.com/mailing-list

Episoder(281)

Why naming a dish “field-grown” doubled sales

Why naming a dish “field-grown” doubled sales

How would you encourage sustainable behaviour?  You might assume logical messages work best.  Stuff like “the average three-hour flight creates ~250–400 kg of CO₂”.  But today’s guest on Nudge has ...

21 Jul 202526min

Three tricks Super Mario uses to keep gamers hooked

Three tricks Super Mario uses to keep gamers hooked

Super Mario Bros is 40 years old. It’s an incredibly simple game (it takes up the same memory as a smartphone wallpaper), yet it’s incredibly popular. Over 40 million people have played it. Why? Becau...

14 Jul 202521min

This single text made girls 45% more likely to get vaccinated

This single text made girls 45% more likely to get vaccinated

Can one text message save 100s of girls from cervical cancer? Today on Nudge, Niall Daly and Dr Giulia Tagliaferri discuss their county-wide study involving 55,000 girls. Their experiment had some eye...

7 Jul 202522min

A surprisingly effective way to persuade (almost) anyone

A surprisingly effective way to persuade (almost) anyone

It’s a psychological principle that helped end South African apartheid.  It reversed the Pope’s declining popularity.  It reduced university students’ binge drinking by 30%.  And can predict romant...

30 Jun 202525min

I debunked psychology’s greatest myth

I debunked psychology’s greatest myth

I interviewed 60 Brits to debunk one of psychology’s greatest myths. Priming is one of the best-known biases in behavioural science. Kahneman mentions it 35 times in his best-selling book Thinking Fas...

23 Jun 202525min

The surprising true story behind “the greatest ad ever made”

The surprising true story behind “the greatest ad ever made”

Most marketers will remember Apple’s 1984 ad.  Many consider it the “greatest ad of all time”.  But you probably don’t know that just 12 months earlier, Apple released a similar ad that failed.  Wh...

16 Jun 202526min

Instagram failed until it made THIS simple change

Instagram failed until it made THIS simple change

Instagram wasn’t always a runaway success. The first version of the app flopped.  However, the Instagram founders were taught a behavioural science model that transformed their work.  Today on Nudge...

9 Jun 202526min

I tested this marketing guru’s advice. Was it a waste of time?

I tested this marketing guru’s advice. Was it a waste of time?

I gave this marketing expert one hour to create an unforgettable ad.  I showed his ad to 30 Brits and measured exactly how memorable it was.  Does his marketing advice work?  Or is it a waste of ti...

2 Jun 202539min

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