Jamie Woodcock, “Working the Phones: Control and Resistance in Call Centers” (Pluto Press, 2017)

Jamie Woodcock, “Working the Phones: Control and Resistance in Call Centers” (Pluto Press, 2017)

What are the working conditions and what are the possibilities for change in the contemporary economy? In Working the Phones: Control and Resistance in Call Centers (Pluto Press, 2017), Jamie Woodcock, a fellow at the London School of Economics, analyses perhaps the most important form of contemporary working institution, the call centre. Based on a detailed ethnography, the book describes the working conditions, labour processes, and affective effects of call centre work. The book offers theoretical reflections embedded in the empirical material, easily fusing key contemporary thinkers on work and labour with the lived reality of working the phones. It shows the practices of management, control, and crucially, resistance in the call centre. Moreover, by adopting the approach of a workers’ inquiry and reflecting on the limits of this mode of academic research, the book offers reflections on the need and the prospect for change. The book will be essential reading for management, sociology and cultural studies, as well as for anyone interested in current practices of working life. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/critical-theory

Episoder(2227)

Gina Schouten, "The Anatomy of Justice" (Oxford UP, 2024)

Gina Schouten, "The Anatomy of Justice" (Oxford UP, 2024)

“Liberal egalitarianism” refers to a family of political views that are “liberal” in taking individual rights to be of premier importance and “egalitarian” in holding that justice requires that politi...

1 Feb 1h 1min

Blair Kelley, "Black Folk: The Roots of the Black Working Class" (LIveright, 2023)

Blair Kelley, "Black Folk: The Roots of the Black Working Class" (LIveright, 2023)

In the United States, the stoicism and importance of the “working class” is part of the national myth. The term is often used to conjure the contributions and challenges of the white working class – a...

31 Jan 45min

Justin L. Mann, "Breaking the World: Black Insecurity and the Horizons of Speculation" (Duke UP, 2026)

Justin L. Mann, "Breaking the World: Black Insecurity and the Horizons of Speculation" (Duke UP, 2026)

Breaking the World: Black Insecurity and the Horizons of Speculation (Duke UP, 2026) takes Black speculative fiction as a central archive for understanding global security culture from the Reagan admi...

29 Jan 1h 45min

Ghost in the Criminal Justice Machine

Ghost in the Criminal Justice Machine

Despite reform efforts that have grown in scope and intensity over the last two decades, the machine of American mass incarceration continues to flourish. In Ghost in the Criminal Justice Machine: R...

29 Jan 44min

Brahim El Guabli, "Desert Imaginations: A History of Saharanism and Its Radical Consequences" (U California Press, 2025)

Brahim El Guabli, "Desert Imaginations: A History of Saharanism and Its Radical Consequences" (U California Press, 2025)

Desert Imaginations: A History of Saharanism and Its Radical Consequences (U California Press, 2025) traces the cultural and intellectual histories that have informed the prevalent ideas of deserts ac...

28 Jan 50min

Duy Lap Nguyen, "Walter Benjamin and the Critique of Political Economy: A New Historical Materialism" (Bloomsbury, 2024)

Duy Lap Nguyen, "Walter Benjamin and the Critique of Political Economy: A New Historical Materialism" (Bloomsbury, 2024)

Walter Benjamin was a German-Jewish intellectual and philosopher associated with the Frankfurt School, who tragically died at 48 years old in 1940 as he fled the advance of the Third Reich on the Fren...

27 Jan 38min

Nick Romeo, "The Alternative: How to Build a Just Economy" (PublicAffairs, 2024)

Nick Romeo, "The Alternative: How to Build a Just Economy" (PublicAffairs, 2024)

Winners Take All meets Nickel and Dimed: a provocative debunking of accepted wisdom, providing the pathway to a sustainable, survivable economy. Confronted by the terrifying trends of the early twenty...

24 Jan 32min

Daisy Fancourt, "Art Cure: The Science of How the Arts Save Lives" (Cornerstone Press, 2026)

Daisy Fancourt, "Art Cure: The Science of How the Arts Save Lives" (Cornerstone Press, 2026)

Is culture good for you? In Art Cure: The Science of How the Arts Save Lives (Cornerstone Press, 2026) Daisy Fancourt, a Professor of Psychobiology & Epidemiology and head of the Social Biobehavioural...

23 Jan 27min

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