Jamie Woodcock, “Working the Phones: Control and Resistance in Call Centers” (Pluto Press, 2017)

Jamie Woodcock, “Working the Phones: Control and Resistance in Call Centers” (Pluto Press, 2017)

What are the working conditions and what are the possibilities for change in the contemporary economy? In Working the Phones: Control and Resistance in Call Centers (Pluto Press, 2017), Jamie Woodcock, a fellow at the London School of Economics, analyses perhaps the most important form of contemporary working institution, the call centre. Based on a detailed ethnography, the book describes the working conditions, labour processes, and affective effects of call centre work. The book offers theoretical reflections embedded in the empirical material, easily fusing key contemporary thinkers on work and labour with the lived reality of working the phones. It shows the practices of management, control, and crucially, resistance in the call centre. Moreover, by adopting the approach of a workers’ inquiry and reflecting on the limits of this mode of academic research, the book offers reflections on the need and the prospect for change. The book will be essential reading for management, sociology and cultural studies, as well as for anyone interested in current practices of working life. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/critical-theory

Episoder(2203)

John Protevi, “Life, War, Earth: Deleuze and the Sciences” (University of Minnesota Press, 2013)

John Protevi, “Life, War, Earth: Deleuze and the Sciences” (University of Minnesota Press, 2013)

Right now, humanists across very different disciplinary fields are trying to create the kinds of cross-disciplinary conversations that might open up new ways to conceptualize and ask questions of our ...

22 Aug 20141h 8min

Helene Snee, “A Cosmopolitan Journey: Difference, Distinction and Identity Work in Gap Year Travel” (Ashgate, 2014)

Helene Snee, “A Cosmopolitan Journey: Difference, Distinction and Identity Work in Gap Year Travel” (Ashgate, 2014)

Helene Snee, a researcher at the University of Manchester, has written an excellent new book that should be essential reading for anyone interested in the modern world. The book uses the example of th...

12 Aug 201441min

William E. Connolly, “The Fragility of Things: Self-Organizing Processes, Neoliberal Fantasies, and Democratic Activism” (Duke UP, 2013)

William E. Connolly, “The Fragility of Things: Self-Organizing Processes, Neoliberal Fantasies, and Democratic Activism” (Duke UP, 2013)

Bill Connolly‘s new book proposes a way to think about the world as a gathering of self-organizing systems or ecologies, and from there explores the ramifications and possibilities of this notion for...

30 Jul 20141h 14min

David Hesmondhalgh, “Why Music Matters” (Wiley Blackwell, 2014)

David Hesmondhalgh, “Why Music Matters” (Wiley Blackwell, 2014)

What is the value of music and why does it matter? These are the core questions in David Hesmondhalgh‘s new book Why Music Matters (Wiley Blackwell, 2014). The book attempts a critical defence of mu...

19 Jun 201440min

William Davies “The Limits of Neo-Liberalism: Authority, Sovereignty and the Logic of Competition” (Sage,

William Davies “The Limits of Neo-Liberalism: Authority, Sovereignty and the Logic of Competition” (Sage,

In his new book, The Limits of Neo-Liberalism: Authority, Sovereignty, and the Logic of Competition (Sage, 2014), William Davies, from Goldsmiths College University of London presents a detailed and ...

29 Mai 201444min

M. Gail Hamner, “Imaging Religion in Film: The Politics of Nostalgia” (Palgrave Macmillan, 2011

M. Gail Hamner, “Imaging Religion in Film: The Politics of Nostalgia” (Palgrave Macmillan, 2011

When we watch film various visual elements direct our understanding of the narrative and its meaning. The subjective position of each viewer informs their reading of images in a multitude of ways. Fro...

19 Mai 201455min

Brett Scott, “The Heretic’s Guide to Global Finance: Hacking the Future of Money” (Pluto Press, 2013)

Brett Scott, “The Heretic’s Guide to Global Finance: Hacking the Future of Money” (Pluto Press, 2013)

Brett Scott is the author of The Heretic’s Guide to Global Finance: Hacking the Future of Money (Pluto Press, 2013). Scott is a journalist, urban deep ecologist, and Fellow at the Finance Innovation L...

19 Mai 201428min

Patricia Ventura, “Neoliberal Culture: Living With American Neoliberalism” (Ashgate, 2012)

Patricia Ventura, “Neoliberal Culture: Living With American Neoliberalism” (Ashgate, 2012)

Culture is inescapably linked to questions of political economy. In Neoliberal Culture: Living With American Neoliberalism (Ashgate, 2012), Patricia Ventura explores the relationship between contemp...

7 Mai 201442min

Populært innen Vitenskap

fastlegen
rekommandert
tingenes-tilstand
jss
rss-rekommandert
sinnsyn
liberal-halvtime
forskningno
tomprat-med-gunnar-tjomlid
villmarksliv
rss-nysgjerrige-norge
fjellsportpodden
kvinnehelsepodden
dekodet-2
smart-forklart
rss-paradigmepodden
nordnorsk-historie
vett-og-vitenskap-med-gaute-einevoll
nevropodden
rss-overskuddsliv