Interview: Carolyn Kopprasch of Buffer on Buffer's Secret to Killer Customer Service and Strategic Hiring
Rocketship.fm22 Jul 2014

Interview: Carolyn Kopprasch of Buffer on Buffer's Secret to Killer Customer Service and Strategic Hiring

Carolyn Kopprasch, Chief Happiness Officer at Buffer, talks with us about how they’ve kept up quality as they’ve grown their support team, and the unconventional ways they’ve scaled. *** This show is a part of the Podglomerate network, a company that produces, distributes, and monetizes podcasts. We encourage you to visit the website and sign up for our newsletter for more information about our shows, launches, and events. For more information on how The Podglomerate treats data, please see our Privacy Policy. Since you're listening to Rocketship, we'd like to suggest you also try other Podglomerate shows surrounding entrepreneurship, business, and careers like Creative Elements and Freelance to Founder.

Episoder(686)

Blockland: A Brief History of Blockchain

Blockland: A Brief History of Blockchain

Blockchain is a system in which a record of transactions that are maintained across several computers that are linked in a peer-to-peer network. It’s a database or public ledger that can be used in a ...

28 Mar 201917min

Blockland: Blockchain today

Blockland: Blockchain today

By now you’ve heard all the buzz, and criticism, of Blockchain and Cryptocurrencies. The constant fluctuations of the Bitcoin market. One minute it’s going to the moon, the next it’s tanking and will ...

21 Mar 201921min

Blockland: Welcome to Blockland

Blockland: Welcome to Blockland

Something is happening in Cleveland, Ohio. A movement, unlike anything it's seen before, has taken over the city. Cleveland’s top business leaders, civic leaders, politicians and lawmakers, people run...

14 Mar 201918min

Blockland: Season 7 Trailer

Blockland: Season 7 Trailer

Something is happening in Cleveland, Ohio. A movement, unlike anything it's seen before, has taken over the city. Cleveland’s top business leaders, civic leaders, politicians and lawmakers, people run...

13 Mar 201945s

Building the right product team

Building the right product team

One of the most import roles as a product owner is building the right product team. In part two of this two-part mini-series, we take a look at what high performing product managers and product leader...

7 Mar 201929min

Interview: Jeetu Patel of Box on leadership and strategy in the new age of enterprise product

Interview: Jeetu Patel of Box on leadership and strategy in the new age of enterprise product

We welcome Jeetu Patel, the Chief Product Officer, and Chief Strategy officer at Box to the show today. He leads the company's overall product and platform strategy, driving Box's long-term roadmap an...

1 Mar 201932min

Interview: Teresa Torres of Product Talk on Continuous Discovery

Interview: Teresa Torres of Product Talk on Continuous Discovery

Teresa Torres helps digital product teams adopt continuous product discovery practices including a regular cadence of customer interviews, rapid prototyping, and assumption testing. She emphasizes str...

22 Feb 201928min

Disruption vs Innovation

Disruption vs Innovation

It seems like all we hear about today is disruption, disruption, disruption. Everybody is disrupting something -- from Transportation to Hospitality -- all anyone wants to do is blow everything up. So...

15 Feb 201930min

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