FYI 82 - TRAUMA-INFORMED DE-ESCALATION DR. MARGARET ANN PAAUW

FYI 82 - TRAUMA-INFORMED DE-ESCALATION DR. MARGARET ANN PAAUW

In this episode, we look into a crucial topic that intersects social work and library services—how libraries can navigate crises and ensure the safety of both staff and patrons through trauma-informed de-escalation techniques. Joining us is Dr. Margaret Ann Paauw, an assistant professor at Eastern Michigan University and a licensed clinical social worker with over a decade of experience. Dr. Paauw has a rich background in working with individuals experiencing homelessness, housing insecurity, and serious mental illness. She served as a library social worker for the Chicago Public Library for several years and was a founding member of the PLA Social Work Task Force. She co-authored the bestselling PLA publication “A Trauma-Informed Framework for Supporting Patrons” and also delivers crucial training and support to library staff across the country. Dr. Paauw’s new book, “Navigating Difficult Situations in Public Libraries: The PLA Guide to Trauma-Informed De-Escalation,” (available in late 2024/early 2025) will serve as a comprehensive guide for library staff on addressing trauma and mental health issues among patrons. Here we explore key concepts from her book, such as trauma-informed care, the escalation cycle, and effective de-escalation techniques to maintain a safe environment for everyone in the library. We also discuss how library staff can recognize and manage burnout and compassion fatigue, and much more.

Episoder(86)

FYI 56 - Hosting an Expungement Clinic at the Library

FYI 56 - Hosting an Expungement Clinic at the Library

Job seekers with a criminal record face an enormous barrier to employment. While legal service providers can assist with the expungement process, often at little or no cost, they are predominantly loc...

26 Sep 202216min

FYI 55 Directors Dialogue

FYI 55 Directors Dialogue

From leadership and management matters to current public library hot topics to strategic planning, capital projects, collection development, program planning, and so much more, the Directors Dialogue ...

7 Jul 202219min

Podcast 58 National Voter Registration Day

Podcast 58 National Voter Registration Day

Want to learn how more public libraries in your state can participate in National Voter Registration Day? NVRD is a nonpartisan civic holiday celebrating democracy, planned for Tuesday, September 20, ...

18 Mai 202211min

FYI 54 - Lecia Michelle The White Allies Handbook

FYI 54 - Lecia Michelle The White Allies Handbook

In this episode our guest is Lecia Michelle. Lecia is a long-time librarian, activist, and author. Her forthcoming book “THE WHITE ALLIES HANDBOOK: 4 Weeks to Join the Racial Justice Fight for Black W...

29 Apr 202222min

FYI 53 A Trauma-Informed Framework for Supporting Library Patrons

FYI 53 A Trauma-Informed Framework for Supporting Library Patrons

In this episode we talk with Debra Keane and Margaret Ann Paauw, members of the Public Library Association Social Work Task Force (SWTF), about the emerging field of public library social work and the...

3 Mar 202222min

FYI 52 Public Library Anti-Hate Statements an Inclusive Way to Support Community Members

FYI 52 Public Library Anti-Hate Statements an Inclusive Way to Support Community Members

We talk with Cindy Khatri, Public Relations Manager, and Van McGary, Adult and Teen Services Assistant Manager, Downers Grove (IL) Public Library (DGPL) about the Anti-Hate Statements that the library...

1 Feb 202217min

FYI 50 PLA Benchmarks and Library Staff Diversity Survey

FYI 50 PLA Benchmarks and Library Staff Diversity Survey

Sara Goek, Program Manager at the Public Library Association and Linda Hofschire, Director of the Research Institute for Public Libraries (RIPL) discuss the 2021 Public Library Staff & Diversity Surve...

16 Des 202114min

FYI 49 Digital Author Events with Stesha Brandon

FYI 49 Digital Author Events with Stesha Brandon

In this episode, Stesha Brandon, Literature and Humanities Program Manager at the Seattle Public Library (SPL) shares how the library successfully moved author programming to a digital format during t...

1 Jun 202121min

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