The Bird and the Baggage

The Bird and the Baggage

CX Storytime host and storyteller Russel Lolacher shares the story of The Bird and the Baggage. In this tale, Don is going through an emotional experience, something not only impacting him bus his relationship with his wife. As a customer looking for empathy and assistance from a local business, he got more than he bargained for from Dirty Bird Truck Removal. And once this tale is over, we will explore how Don felt based on these actions and discover the steps or strategies your business can ...

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Episoder(46)

Stop Babysitting, Start Leading - A Leadership Mindset Shift

Stop Babysitting, Start Leading - A Leadership Mindset Shift

(From the Relationships at Work podcast) Ever felt like you’re "babysitting" your team instead of leading them? You’re not alone. Many leaders hit a point of frustration, but that feeling is a signal—...

26 Feb 8min

Beyond Quick Fixes: Leading with Long-Term Vision

Beyond Quick Fixes: Leading with Long-Term Vision

(From the Relationships at Work podcast) Leaders often fall into the trap of short-term thinking, sacrificing employee growth and trust for immediate results. In this episode, we dive into why bein...

19 Feb 7min

The Hidden Cost of Leadership Overlooking Employee Workload

The Hidden Cost of Leadership Overlooking Employee Workload

(From the Relationships at Work podcast) In this episode, we explore the all-too-common leadership failure of undervaluing dedicated employees and their workloads. Inspired by a personal story of one...

12 Feb 9min

From Now to Next: Leading Through Cultural Awareness

From Now to Next: Leading Through Cultural Awareness

(From the Relationships at Work podcast) Change is exciting, but it’s also challenging—especially when leaders aim to create a new culture without understanding the one they’ve inherited. In this epis...

5 Feb 8min

Gen Z at Work: The Leadership Wake-Up Call

Gen Z at Work: The Leadership Wake-Up Call

(From the Relationships at Work podcast) Are Gen Z’s workplace demands really the problem, or is it leadership's resistance to change? In this episode, we break down common stereotypes about Gen Z an...

29 Jan 9min

The Leadership Trap: Why 'Working Leaders' Fail to Lead

The Leadership Trap: Why 'Working Leaders' Fail to Lead

(From the Relationships at Work podcast) In this episode, we dive into the hidden dangers of the "working leader" mindset and its impact on organizations. Why do so many leaders get bogged down in t...

22 Jan 8min

Leaders Will Disappoint – And That’s Okay

Leaders Will Disappoint – And That’s Okay

(From Relationships at Work podcast) Leadership is messy because leaders are human. In this episode, we explore how to navigate the inevitable disappointments of leadership—whether as the one leadi...

15 Jan 8min

Beyond the Checkbox: Building a Leadership Learning Plan That Lasts

Beyond the Checkbox: Building a Leadership Learning Plan That Lasts

(From the Relationships at Work podcast) In this episode, host Russel Lolacher tackles the pervasive issue of "checked-box leadership" in leadership training — when organizations send employees to le...

8 Jan 8min

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