Broken Appliances - Vacation Rental Mailbag

Need fixes for broken appliances? We've got you covered in today's #AskaHouseCleaner Vacation Rental Mailbag. #Airbnb hosts ask about a broken dishwasher and alternate solutions.

Angela Brown, The House Cleaning Guru suggests a meal credit or paper plates. Prepare for the worst-case scenario and provide a list of What Ifs. What if we have a broken washing machine? And then provide the number for a laundry service. And if you have a broken oven, suggest a toaster oven in the bottom cupboard or the microwave.

Make it clear you offer no refunds for broken appliances. And then prevent guest disappointment with backups for customer satisfaction.

Today's sponsors are Savvy Cleaner (Training and certification for house cleaners and maids.) And the community at Turnover Cleaning Tips.

#VacationRental

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*** MORE VIDEOS ON THIS TOPIC ***
Vacation Rental What's Under Your Kitchen Sink? - https://youtu.be/xA9Q9mwvl-Y

How to Keep OUT Unwanted Airbnb Guests - https://youtu.be/hdUN2sBfuE4

Renting your place on Airbnb: a 15min how-to guide of expert rent tips and host tricks - https://youtu.be/ug_3xkzt98A

The Ten Items You Should Absolutely Provide Airbnb Guests - https://youtu.be/mQYVJcqr9I0

5 Superhost Ways to Prepare for an Airbnb Guest - https://youtu.be/yHAWS2D2d1M

*** RESOURCES FROM THIS EPISODE ***
What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint - https://amzn.to/2I6NYUV

Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines - https://amzn.to/2E5TTWn

Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization - https://amzn.to/2I7kXZa

Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary - https://amzn.to/2GCUqk9

The Customer Rules: The 39 Essential Rules for Delivering Sensational Service - https://amzn.to/2ByXgmV

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*** WHAT IS ASK A HOUSE CLEANER? ***
Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean. How to start a cleaning business. Marketing and Advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. Cleaning company expansion help. Time-saving Hacks for DIY cleaners and more. Hosted by Angela Brown, 25-year house cleaning expert and founder of Savvy Cleaner Training for House Cleaners and Maids.

*** SPONSORSHIPS & BRANDS ***
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*** THIS SHOW WAS SPONSORED BY ***
SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com

MY CLEANING CONNECTION – Your hub for all things cleaning – https://mycleaningconnection.com

HOUSECLEANING360.COM – Connecting House Cleaners with Homeowners – https://housecleaning360.com

SAVVY PERKS – Employee Benefits for Small Business Owners –
https://savvyperks.com

VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental
https://TurnoverCleaningTips.com