The Future Healthcare Today Podcast15 Des 2023

Ep 18 - Clarity, Control, and Guidance: The Future of Healthcare According to Zelis

The healthcare industry has seen its fair share of disruptions in the last few years. With the advent of telehealth and a renewed interest in taking charge of their healthcare, many members have interacted with their plans like never before. However, new interactions can lead to increased expectations for the future of healthcare

Zelis conducted a study to discover how satisfied members are with their healthcare journey. The results included pits and peaks, each revealing another new and important consideration for payers. However, common needs emerged. Members expressed the need for more clarity, control, and guidance on their healthcare journey.

These three concepts emerged for good reason as each provides a member with the ability to take a more active role in their healthcare journey. Further, it allows members to make more informed decisions about their health.

But what does this mean for payers looking to bolster their relationship with their members? How can they bring clarity, control, and guidance to the forefront of their solutions? What do those three aspects look like in terms of on-the-ground experiences?

To unpack and better explain these questions, Future Healthcare Today spoke with Madison Goldfischer, Vice President and Head of Product for Member Empowerment at Zelis, to find out more. This latest podcast dives into the specifics of the recent Member Empowerment Survey, what members expect when dealing with their partners, and how healthcare can learn from other industries with a customer-focused mindset.

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Episoder(25)

Ep 25: Revolutionizing Healthcare: Enhancing Engagement with Technology and Personalization Part 2

On the Future Healthcare Today Podcast with Lucas Hunsicker, Kristin Gasteazoro, Senior Vice President of SmartShopper Sales and Client Performance at Zelis, and Reagan Greene, Vice President of Brand...

24 Jul 202415min

Ep 24: Revolutionizing Healthcare: Enhancing Engagement with Technology and Personalization Part 1

In the Future Healthcare Today Podcast, hosted by Lucas Hunsicker, featuring Kristin Gasteazoro, Senior Vice President, SmartShopper Sales and Client Performance at Zelis, and Reagan Greene, Vice Pres...

24 Jul 202421min

Ep 23: Strategies for Meaningful Member Engagement to Simplify Healthcare Complexities Part 2

Despite healthcare’s critical importance, the intricate nature of insurance plans and healthcare information can often leave individuals feeling adrift. A recent Bend Financial report found that 56 pe...

21 Mai 202415min

Ep 22: Strategies for Meaningful Member Engagement to Simplify Healthcare Complexities Part 1

20 Mai 202417min

Ep 21: Care Guidance Tools Helps Deliver High-Quality Care for Members

People often turn to family, friends, and Google to make healthcare decisions and find healthcare providers. This can lead to confusion and misinformed decisions. Healthcare partners can – and should ...

18 Des 202323min

Ep 20 - Brokers Step in to Fill Knowledge Gaps as Healthcare Becomes More Complex

The Affordable Care Act, far from simplifying healthcare, has introduced many more complexities, making the jobs of HR workers even more challenging as they attempt to keep pace with the fast-changing...

17 Des 202311min

Ep 19 - New Transparency in Coverage Regulations for Machine-Readable Files Affect the Market

The Transparency in Coverage (TiC) regulations provide further clarification for the use of Machine-Readable Files (MRFs) for the health insurance industry. These rules require that healthcare plans a...

16 Des 202315min