16 Jan 2024

When It All Goes Wrong: Effective Conflict Resolution

Easily listen to Social Skills Coaching in your podcast app of choice at https://bit.ly/social-skills-home

Hear it Here - https://adbl.co/3N9lsjI

00:01:18 In an article published in the Journal of Managerial Sciences in 2009

00:01:48 The Different Types of Conflict

00:02:02 Not all conflict is the same—take a look at some variants: Affective Conflict

00:02:23 Substantive Conflict

00:02:45 Conflict of Interest

00:03:02 Retributive Conflict

00:03:19 Conflict in Values

00:03:33 Goal Conflict

00:03:39 Displaced Conflict

00:04:29 The Thomas Kilmann Model

00:05:34 1. Competing

00:06:22 2. Avoiding

00:07:17 3. Accommodating

00:08:01 4. Collaboration

00:08:48 5. Compromising

00:09:36 VOMP

00:09:58 Ventilation

00:10:48 Ownership

00:11:53 Moccasins

00:12:20 Plan

00:14:24 Uh Oh—We Talked and There’s Still Conflict

00:15:21 How to Master High-Stakes Discussions and Stabilize Intense Emotions

00:19:17 How to Navigate a Crucial Conversation

• Conflict is inevitable whenever people differ, but it can be managed with grace and tact. Try to understand the type of conflict: affective, substantive, conflict of interest, retributive, conflict in values, goal conflict, or displaced conflict from somewhere else.

• According to the Thomas Kilmann model, people come into conflict simply because they have different ideas, values, motivations, or wants. There are five conflict-resolution strategies according to degree of empathy and assertiveness: competing, avoiding, accommodating, collaborating, and compromising. Each has pros and cons and is best used in specific circumstances. Compromising (medium assertiveness and medium empathy) is usually a good bet all around.

#Affective #Collaboration #Compromising #Conflict #CrosbyKerrMinnoConsulting #DisplacedConflict #Emotion #Empathy #GoalConflict #Kilmann #ProfessorAbdulGhaffar #QurtubaUniversity #RalphKilmann #RetributiveConflict #ThomasKilmann #Ventilation #RussellNewton #NewtonMG #PatrickKing #PatrickKingConsulting #SocialSkillsCoaching #HowtoSpeakEffectively #WhenItAllGoesWrong:EffectiveConflictResolutionPatrickKing

Denne episoden er hentet fra en åpen RSS-feed og er ikke publisert av Podme. Den kan derfor inneholde annonser.

Episoder(244)

Why Your Questions Keep Conversations Shallow

Tired of small talk? Want to move past surface-level chats and actually connect with people? Learn how to ask better questions that make people feel valued and eager to share. Patrick King shares spec...

11 Aug 24min

Awkward Silences Aren't the Problem — Running Out of Things to Say Is

You're mid-conversation and suddenly—silence. If social anxiety creeps in when talk stalls, conversation threading fixes that. This is the practical technique for asking connected questions that keep ...

16 Jul 39min

Follow-Up Questions That Make People Want to Keep Talking

00:01:00 Chunking Up and Chunking Down 00:10:27 We’ve discussed a few methods 00:14:51 Let's summarize these with the primary takeaways from this episode. Behavioral Tells: Read the Hidden Signals Be...

1 Jul 15min

Why Your Questions Are Making People Like You Less

00:00:54 The Art of Asking the Right Questions 00:01:51 The Kipling Method 00:08:38 Assumptive Questions 00:12:29 Here are the main takeaways from today's episode. Behavioral Tells: Read the Hidden S...

24 Jun 13min

How To Spot A Fake Friend By Noticing The Baseline Shift

Unlock the hidden code behind human behavior—before it costs you opportunities, relationships, and influence.Most people think they’re good at reading others. They’re not. They project, assume, and mi...

15 Jun 25min

The Power of Gaze: Decoding Dominance and Flow in Group Dynamics

00:00:27 Behavioral Tells is the new book from Patrick King. 00:01:23 Watch Where Attention Flows 00:03:03 The VDR is a way to visualize attention 00:09:32 Understanding “Group Flow” 00:18:32 Here are...

11 Jun 19min

Why You Can't Always Trust Facial Expressions

00:01:04 Why You Can’t Always Trust Facial Expressions00:07:25 Let's take a look at the main takeaways from today's episode.Behavioral Tells: Read the Hidden Signals Behind Every Action. What People R...

1 Jun 8min

Vulnerability's Timing: Share, Don't Spill

Unlock the secret to becoming more likable by mastering vulnerability's timing in our latest episode! You'll learn how to share modest pieces of your truth that align perfectly with the conversation a...

11 Mai 6min