Trust through listening: learn about how the NSW Government is using data and insights to make services easier to access, more effective and more trusted by the community - James Bates - Episode 121

Trust through listening: learn about how the NSW Government is using data and insights to make services easier to access, more effective and more trusted by the community - James Bates - Episode 121

Join James Bates as he delves into the best ways to reach citizens and earn their trust in public services - through listening and acting on feedback. James walks through the huge improvements NSW government has made in collecting data and using it successfully to learn about its citizens, comparing the process from pre to post-pandemic arenas and how current behavioural data sets prove that when the government shows that it is listening and doing what it says its going to do, creates trust. He highlights with examples from the NSW government, the importance of inclusion in building trust in citizens and the key to great service design and delivery.

James Bates, Executive Director Customer, Data and Insights | Chief Data Officer, Department of Customer Service.

For more great insights head to www.PublicSectorNetwork.co

Episoder(100)

Making Culture a Catalyst for Change: Building a Future-Ready Public Sector of Leadership and Service-Focused Excellence - Markus Chambers - Episode 104

Making Culture a Catalyst for Change: Building a Future-Ready Public Sector of Leadership and Service-Focused Excellence - Markus Chambers - Episode 104

Markus shares the nine focus point on how to build a future ready public sector of leadership and service-focused excellence: Visionary leadership, citizen-centric approach, talent acquisition and dev...

19 Aug 202418min

Automation and the Future of Work - Simone Atungo - Episode 103

Automation and the Future of Work - Simone Atungo - Episode 103

Over the next ten years, automation is expected to affect half of Canadians' jobs. In this episode, Simone Atungo, Assistant Deputy Minister of Workforce Policy and Innovation Division at the Ontario ...

12 Aug 202415min

AI and advanced analytics - the Tools Saving Lives within the Victorian Health System - Lance Emerson - Episode 102

AI and advanced analytics - the Tools Saving Lives within the Victorian Health System - Lance Emerson - Episode 102

Compared to Australia and other OECD countries, the state of Victoria has the highest access to afterhours care, is comparably one of the top three in care-coordination, one of the highest in follow-u...

12 Aug 202420min

Keeping Up with the Pace of Innovation: Four Stories from NSW State Agencies - Andrew George, Megan Stiffler, John Cleland, Alexandra Geddes - Episode 101

Keeping Up with the Pace of Innovation: Four Stories from NSW State Agencies - Andrew George, Megan Stiffler, John Cleland, Alexandra Geddes - Episode 101

Innovation can pose a lot of challenges to the public sector. How can state government innovate at the pace of industry? When new technologies can pose a risk as much as an opportunity, how can govern...

27 Jun 202418min

The Future of the Digital Identity - Office of the Australian Information Commissioner - Carly Kind - Episode 100

The Future of the Digital Identity - Office of the Australian Information Commissioner - Carly Kind - Episode 100

In recent research conducted by the Office of Australian Information Commissioner (OAIC), 89% of Australians wanted Government to pass more legislation that protects their personal information. In thi...

17 Jun 202414min

Fostering a Cohesive Workplace Culture for a Dispersed Workforce - Fire & Rescue NSW - Jeremy Fewtrell - Episode 99

Fostering a Cohesive Workplace Culture for a Dispersed Workforce - Fire & Rescue NSW - Jeremy Fewtrell - Episode 99

Workforce planning is a massive juggling act at any time. But throw into the mix a dispersed workforce of thousands that needs to scale up and down swiftly and literal life or death situations and the...

27 Mai 202420min

The Road to AI Adoption - UK Cabinet Office - Mike Hill - Episode 98

The Road to AI Adoption - UK Cabinet Office - Mike Hill - Episode 98

In an era fuelled by the promise of AI, the UK public sector stands at the cusp of transformation. Embracing the hype surrounding AI, government leaders navigate the delicate balance between innovatio...

20 Mai 202416min

Accelerating the Adoption of Modern Data Tools Across California - California Office of Data Innovation - Kimberly Hicks  and Jason Lally - Episode 97

Accelerating the Adoption of Modern Data Tools Across California - California Office of Data Innovation - Kimberly Hicks and Jason Lally - Episode 97

The Office of Data and Innovation (ODI) in California is spearheading initiatives to enhance data usability and democratization. Through accelerators like the Data Science Accelerator and Modern Data...

13 Mai 202415min

Populært innen Business og økonomi

stopp-verden
lydartikler-fra-aftenposten
dine-penger-pengeradet
e24-podden
rss-borsmorgen-okonominyhetene
rss-penger-polser-og-politikk
pengepodden-2
livet-pa-veien-med-jan-erik-larssen
finansredaksjonen
utbytte
pengesnakk
stormkast-med-valebrokk-stordalen
tid-er-penger-en-podcast-med-peter-warren
morgenkaffen-med-finansavisen
liberal-halvtime
rss-sunn-okonomi
lederpodden
rss-pa-konto
rss-investering-gjort-enkelt
rss-markedspuls-2