When failure is an option: How to foster innovation and learning across your organization

Supply chain leaders have invested heavily in technology over the last few decades and were among the earliest adopters of AI. Yet despite 90% of companies reporting AI use, only 7% have successfully ...

24 Jun 21min

Europe’s productivity challenge is becoming increasingly difficult to ignore. Strained supply chains, rising costs, and intensifying global competition are putting mounting pressure on operations lead...

9 Apr 23min

The pace of innovation is reshaping industries at an unprecedented speed, but technology alone is not a source of advantage. To compete in a rapidly evolving global landscape, organizations must move ...

5 Mar 21min

Agentic AI is reshaping banking operations, enabling systems to act, decide, and learn at scale. Leading banks are redesigning their operating models to unlock new sources of value, improve resilience...

23 Jan 22min

Across industries, organizations are asking more of their COOs: to drive efficiency, unlock growth, build resilience, lead cross-functional change, and help shape the business agenda. But what does it...

16 Jan 17min

2025 marked a pivotal moment for operations. Generative AI, automation, and advanced analytics moved from experimentation to real impact—and reshaped how organizations run. In this special year-end e...

19 Des 202522min

Improving operations, generating revenue and implementing the right technology have all become key priorities for customer care professionals over the last decade. Organizations must find customer ser...

17 Des 202524min

Organizations today are under constant pressure to do more with less—improving efficiency, reducing costs, and enhancing experiences. Process intelligence is emerging as a game changer, revealing how ...

6 Nov 202528min