Joshua Sperber, "Consumer Management in the Internet Age: How Customers Became Managers in the Modern Workplace" (Lexington, 2019)

Joshua Sperber, "Consumer Management in the Internet Age: How Customers Became Managers in the Modern Workplace" (Lexington, 2019)

In Consumer Management in the Internet Age: How Customers Became Managers in the Modern Workplace (Lexington Books, 2019), Joshua Sperber analyzes online consumer management, a practice in which customers monitor, report on, and—sometimes unwittingly—discipline workers through writing and posting online reviews. Sperber uses case studies of the websites Yelp and Rate My Professors (RMP), to explore how online reviewing, a popular contemporary hobby, tells us much about the collapse of the barriers separating work and leisure as well as our need for collective purpose and community wherever we can find it. This book explores the economic implications of online reviews, as reviews provide both valuable free content for websites and surveillance of, respectively, restaurant servers and college instructors. Rebekah Buchanan is an Assistant Professor of English at Western Illinois University. Her work examines the role of narrative–both analog and digitalin peoples lives. She is interested in how personal narratives produced in alternative spaces create sites that challenge traditionally accepted public narratives. She researches zines, zine writers and the influence of music subcultures and fandom on writers and narratives. You can find more about her on her website, follow her on Twitter @rj_buchanan or email her at rj-buchanan@wiu.edu. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/economics

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Episoder(1561)

Oli Mould, "Postcapitalist cities: Towards a common urban future" (Manchester UP, 2026)

Oli Mould, "Postcapitalist cities: Towards a common urban future" (Manchester UP, 2026)

What is the future for cities? In Postcapitalist Cities: Towards a common urban future (Manchester University Press, 2026) Oli Mould, a Professor of Cultural and Historical Geography at Royal Holloway...

9 Aug 40min

Andres Saenz de Sicilia, "Subsumption in Kant, Hegel and Marx: From the Critique of Reason to the Critique of Society" (Brill, 2024)

Andres Saenz de Sicilia, "Subsumption in Kant, Hegel and Marx: From the Critique of Reason to the Critique of Society" (Brill, 2024)

Subsumption in Kant, Hegel and Marx: From the Critique of Reason to the Critique of Society is the latest book from Dr Andres Saenz De Sicilia, an Assistant Professor of Philosophy at Northeastern Uni...

7 Aug 44min

Joe Ngai and Nick Leung, "The Next China Is Still China: An Insider's Playbook for Winning in the New Era" (Scribner, 2026)

Joe Ngai and Nick Leung, "The Next China Is Still China: An Insider's Playbook for Winning in the New Era" (Scribner, 2026)

What’s going on in the Chinese economy? China reported GDP growth of just 4.3% last quarter. Consumption is sluggish, exports are booming, electronics manufacturers and chipmakers are reporting huge p...

30 Jul 56min

Robert Lee Maril, "Hungry Oklahoma: Confronting Poverty and Food Insecurity" (U Oklahoma Press, 2026)

Robert Lee Maril, "Hungry Oklahoma: Confronting Poverty and Food Insecurity" (U Oklahoma Press, 2026)

In Oklahoma, one out of every six residents is poor. One in five children lives in poverty and faces food insecurity. In Hungry Oklahoma: Confronting Poverty and Food Insecurity (U Oklahoma Press, ...

30 Jul 35min

Adam Y. Liu, "Authoritarian Markets: The Politics of China's Banking Explosion" (Cornell UP, 2026)

Adam Y. Liu, "Authoritarian Markets: The Politics of China's Banking Explosion" (Cornell UP, 2026)

Authoritarian Markets explores the political foundations of China's banking boom and its far-reaching impact on the Chinese economy. In 1978 China had no commercial banks. Today it commands the wor...

28 Jul 57min

Lana Swartz on Digital Money and Digital Cultures of Money

Lana Swartz on Digital Money and Digital Cultures of Money

Peoples & Things host, Lee Vinsel, talks with Lana Swartz, Associate Professor of Media Studies and Shannon Mid-Career at the University of Virginia, where she runs the Digital Cultures and Economies ...

27 Jul 1h 24min

Toby Miller and Joan Pedro Carañana, "Global Sports Go Green—Or Do They?" (Palgrave Macmillan, 2026)

Toby Miller and Joan Pedro Carañana, "Global Sports Go Green—Or Do They?" (Palgrave Macmillan, 2026)

Just how much damage is sport doing to the planet? In Global Sports Go Green—Or Do They? (Palgrave Macmillan, 2026) Toby Miller, Profesor Distinguido at the Instituto Tecnológico de Monterrey, Mexico ...

26 Jul 44min

Andrew Flachs, "Feeding the World as If People Mattered: How Small Farms Produce Value Beyond Yields" (U Arizona Press, 2026)

Andrew Flachs, "Feeding the World as If People Mattered: How Small Farms Produce Value Beyond Yields" (U Arizona Press, 2026)

Backyard gardens flush with cucumbers, tomatoes, and peppers where bees buzz and chickens scratch. Beyond, a forest filled with blackberries and jewelweed. Inspired by childhood memories of his gra...

24 Jul 49min

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