Microsoft's Contact Center Evolution with Peter Ruiter

FULL SHOW NOTES https://podcast.nz365guy.com/27 Outline of Adoption and Change ManagementKey steps when planning a Dynamics implementation to maximizeThe psychology behind User AdoptionEffective KPI’s...

25 Aug 201836min

FULL SHOW NOTES https://podcast.nz365guy.com/26 Learning Resources at Microsoft and courses on offer Content updates and new courses Microsoft learning content evolution Learning content for 2019 We...

11 Aug 201839min

FULL SHOW NOTES https://podcast.nz365guy.com/25 The journey to starting a Dynamics 365 Consulting Business and motivations behind it Important first steps in starting a Consultancy Business Finding th...

28 Jul 201856min

FULL SHOW NOTES https://podcast.nz365guy.com/24 Creating Add on’s, Product types and benefits that the customer seesThe Why and ‘how to’ of creating Dynamics add-onsTips when creating Dynamics add- on...

14 Jul 201854min

FULL SHOW NOTES https://podcast.nz365guy.com/23 Career journey’s, career highlights and the path to working to Dynamics 365Advice for people looking to make the leap into a career in DynamicsThings th...

30 Jun 201853min

FULL SHOW NOTES https://podcast.nz365guy.com/22 From starting at the bottomSteps to progress in Dynamics careerShare yourself with the communityThe negative and positives of a Dynamics careerPublic sp...

16 Jun 201844min

FULL SHOW NOTES https://podcast.nz365guy.com/21 Role across Dynamics careerCore SkillsSolutions to gather requirementsSupport Engineer at MicrosoftOutlook / Dynamics SupportCoaches and MentorsAdvice t...

2 Jun 201829min

FULL SHOW NOTES https://podcast.nz365guy.com/20 How to develop teaching skillsAre students created equal?Engage students that don’t want to be on the trainingClass facilitation when there is a wide di...

20 Mai 201846min