Shifting from Performance to Outcomes

Shifting from Performance to Outcomes

Today on our show, we’re talking about future-proofing products and services to connect the dots between creating experiences people love and contributing toward a more regenerative future for people and planet. Today’s guests, Chiara Diana, Chief Design Officer at frog and Ruth Thomson, Senior Vice President at Cambridge Consultants, will be taking us through five key challenges they’ve identified businesses face when creating transformation in a more Connected World.

Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)

Download the new frog report Chief Challenges 6: Making Connectivity Matter (https://go.frog.co/making-connectivity-matter)

Find episode transcripts and more from our conversation (https://www.frog.co/designmind/design-mind-frogcast-ep-42-shifting-from-performance-to-outcomes)

Learn more about the 'Connected World' at frog (https://www.frog.co/services/connected-world)

Read 'Customer-Centricity in the Connected Era: Overcoming Five Common Challenges' in Business Leader (https://www.businessleader.co.uk/customer-centricity-connected-era-overcoming-five-common-challenges/)

Host/Writer: Elizabeth Wood, Editorial Director, frog

Research & Story Support: Camilla Brown, Senior Copyeditor, frog

Audio Production: Richard Canham, Lizard Media (https://www.lizardmedia.co.uk)

Episoder(65)

When Human Connection Meets AI

When Human Connection Meets AI

Today on our show, we welcome Jess Leitch, Head of frog North America, to talk about how design is evolving in an AI-shaped world. Jess also traces her transition from consulting to experimentation-le...

16 Apr 27min

Writing the Future of AI

Writing the Future of AI

On this episode of the Design Mind frogcast, we welcome Sheldon Pacotti, Technology Director in frog North America to talk using AI to create meaningful connections, the power of the parasocial and de...

19 Mar 23min

The Future of Customer Experience

The Future of Customer Experience

Today on our show, Gagandeep Gadri, Managing Director, frog, joins us to discuss the future of customer experience. We examine the gap between what organizations believe they offer and what customers ...

5 Mar 26min

What Makes a Product Great?

What Makes a Product Great?

Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)  Find episode transcripts and relevant info (https://www.frog.co/designmind/design-mind-f...

10 Des 202524min

Confronting AI's Prophecy

Confronting AI's Prophecy

Today on our show, we’re joined by Thordur Arnason, a Vice President and Global Gen AI GTM Lead at Capgemini Invent. Thordur, a contributor to frog’s recent Futurescape report, is here to help us unde...

15 Apr 202526min

Engaging in Our Natural Language

Engaging in Our Natural Language

On today’s episode of the Design Mind frogcast, we’re joined by Antonello Crimi, Head of Design on the West Coast, North America at frog, to talk about the shift from app-centric to language-centric t...

1 Apr 202527min

Expanding the C-Suite

Expanding the C-Suite

Today on our show, we’re sitting down with Kara Pecknold, Vice President of Regenerative Design at frog to talk about the world-changing potential that can take place when we come together and share s...

18 Mar 202525min

The CX Auto Race is On

The CX Auto Race is On

Today on our show, we’re pulling up at the junction of customer experience and automotive. To drive this conversation forward, we’re joined by Christina Schehl, an Executive Vice President and Head of...

27 Feb 202522min

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