This Week In Ecommerce25 Feb 2025

Interest Rates Fall, But Will Retail Rise? Klaviyo’s CRM Play & Mosaic Fallout Gets Worse

Interest rates have finally been cut — but before retailers pop the champagne, Mal is here to break down what it really means. Will this revive consumer confidence, or are we in for a rough ride as shoppers continue to tighten their belts?

Meanwhile, Klaviyo is making waves by expanding into the CRM space, challenging the way brands manage customer relationships. Could this change the game for B2C businesses? And is this the start of a bigger shake-up for platforms like Zendesk and Gorgias?

And yes, while we've talked about Mosaic Brands’ collapse before, the story keeps unfolding. This isn’t just about one company — it's a wake-up call for retail on the dangers of long leases, supplier relationships, and failing to evolve.

Also on this week’s agenda:

Why the interest rate cut may not mean a retail spending spree (but could still impact your pricing strategy).
Klaviyo’s big move into CRM—what it means for your tech stack and customer service.
Retail strategy shifts: Why brands are reconsidering physical stores and looking at pop-ups instead.
Stock market drama: How US-China tensions and tech valuations are affecting ecommerce costs.

With big changes happening across the industry, this is the episode you can’t afford to miss.

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Website: malchia.com

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Episoder(156)

Ooshies, AI Music Bans and a Golf Brand's Worst Week: TWIE 151

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1 Sep 14min

Why City Chic's 'Forced' Retreat From the US Might Be Its Best Move Yet

Episode 150 — and Mal's flying solo this week with Alex over in New Zealand, so the proper 150th milestone celebration is on hold until next week. In the meantime, it's a big one: seven stories, four ...

26 Aug 21min

The Iconic's Profit Jumped 53%. Guess Who Paid For It.

19 Aug 24min

The IP Survives, The Customers Don't: Inside Stax's Rescue

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12 Aug 20min

AusPost Wants You to Build an Ecosystem. Its Own Data Says Build a Discount Habit.

This week Mal's flying solo — Alex is out, so it's just opinions, no pushback. It's a mixed bag: a couple of quick cost-and-consequence stories, then three deep dives that all circle the same question...

5 Aug 20min

Kogan Gets Caught Comparing Itself to Itself

Mal and Alex are back this week still hoarse from two big days on the podcast stage at Online Retailer and the ORIAS — congrats to The Iconic on a first-time Online Retailer of the Year win, and to Be...

29 Jul 21min

They Took Your Money and Told You to Call Your Bank

It's bloody freezing, we're one week out from Online Retailer in Sydney (expect an impromptu Qantas Lounge recording), and before the conference chaos kicks off we've got a genuinely grim week of reta...

14 Jul 19min

Betts, Stax, Depop's Fee War & the Accent Group Takeover

We're on the other side of EOFY and into the thick of H2 — and Australian retail served up one of its messiest weeks in a while. Two heritage-adjacent brands hit crisis on the very same day, a resale ...

7 Jul 19min