UX Research Geeks5 Mai 2025

Su Milazzo | Building effective operations in design and research | #56

Su Milazzo talks about the role of operations in UX, especially where design and research operations overlap. She explains that operations work to reduce friction and improve workflows for internal teams, using empathy and change management to help them succeed.

👉 Note: We apologize for the recording quality, which has been affected by technical difficulties.

👉 If you have any tips on fantastic speakers from across the globe, feedback, or any questions, we’d love to hear from you too. Reach out to geekspodcast@uxtweak.com

🔎 Do you want to know more? Check out this episode at:

https://www.uxtweak.com/podcast/su-milazzo-building-effective-operations/

Episode highlights

00:03:02 - Defining Operations
00:12:17 - Empathy and Observability in Research Ops
00:21:01 - The Benefits of Ops
00:27:10 - The Need for Specialized Ops Roles
00:30:20 - What Makes a Good Design Ops Practitioner?
00:33:32 - Closing Thoughts

About our guest Su Milazzo

Su Milazzo is a design and product operations leader with over 10 years of experience driving change in UX and cross-functional operations. She has a proven track record leading global teams to create user-centered solutions for both internal and external clients.

Su specializes in blending design, strategy, and operations with a strong focus on empathy, inclusive practices, and collaboration across all levels of an organization.

🔎 Where to follow Su

LinkedIn

👉 Did you know that UXtweak also offers a series of webinars packed with practical knowledge for UX professionals? Check out the episode with Kevin Liang, where he talks about driving strategy in reactive environments: https://www.youtube.com/watch?v=HZVm112Io4k&list=PLHN9Xnxn7kezRonCw0uACirsurAYEGhNA&index=9&ab_channel=UXtweak

About this podcast:

Welcome to UX Research Geeks, where Tina Ličková, a researcher and strategist, talks with researchers from around the globe about topics that matter to them.

🐝 Brought to you by UXtweak, an all-in-one UX research software. Start your research for free at: https://www.uxtweak.com/ 👈

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