Lee Zuckett on the Customer Care Framework
.NET Rocks!3 Mar 2009

Lee Zuckett on the Customer Care Framework

Lee Zuckett from Microsoft talks about the Microsoft Customer Care Framework, which helps companies create valuable customer relationships by improving the customer experience across all interaction channels -phone, e-mail, chat, and web-bringing together disparate information from different applications into one view, without having to re-enter the same information.

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