Empathy at Scale: AI, Data and the Human Side of Customer Engagement
Tech Talks21 Mai

Empathy at Scale: AI, Data and the Human Side of Customer Engagement

David Savage sits down with Rachel Tilghman, Area Vice President at Braze, to explore how the world of customer engagement is evolving in the age of AI. Recorded at Web Summit Rio, Rachel shares insights on the company’s rapid growth in LATAM, the move from persona-based to empathy-based marketing, and the need for brands to go slow to go fast—especially when it comes to data and agentic AI. With a career that blends marketing strategy and tech leadership, Rachel explains why trust, community, and vulnerability are competitive advantages.

Tech Talks is powered by Nash Squared, the leading global provider of technology and talent solutions. Find out more about our solutions at ⁠⁠www.nashsquared.com⁠⁠

The music on Tech Talks is created by London artist Lemzi: ⁠⁠www.lemzi.com⁠

Episoder(782)

Our next guest is... Veronica Celis Vergara

Our next guest is... Veronica Celis Vergara

Wondering if you should tune into tomorrow's podcast? Our next guest Vero answers 3 questions...

4 Sep 20191min

Elina Berglund Scherwitzl, CEO of Natural Cycles, uses data to help women understand how they feel.

Elina Berglund Scherwitzl, CEO of Natural Cycles, uses data to help women understand how they feel.

Elina joins the podcast to talk about how her business Natural Cycles is helping women understand their bodies via data. We explore her journey from CERN to technology entrepreneur, and get her views on femtech, and the use of data by tech firms. If you want to support Dave’s running efforts and Action for Children, please do, the Jungfrau Marathon is less than ONE week away! https://www.justgiving.com/fundraising/David-Savage-Byte-Night-London2019?utm_medium=email&utm_sourc

2 Sep 201930min

Our next guest is... Elina Berglund Scherwitzl

Our next guest is... Elina Berglund Scherwitzl

Wondering if you should tune into tomorrow's podcast? Here is our guest Elina answering 3 quick fire questions!

1 Sep 20191min

Ed Molyneux, CEO of FreeAgent, discusses automation, accounting and the benefits beyond London.

Ed Molyneux, CEO of FreeAgent, discusses automation, accounting and the benefits beyond London.

We’re looking beyond Old Street and London today with a trip up the A1! Ed Molyneux talks about his experience building FreeAgent, how automation might affect accountancy, the strengths of open banking and why Edinburgh is a great place to grow a business. If you want to support Dave’s running efforts and Action for Children, please do, the Jungfrau Marathon is less than 2 weeks away! https://www.justgiving.com/fundraising/David-Savage-Byte-Night-London2019?utm_medium=email&utm_sourc

29 Aug 201932min

Tech Talks Meetup, recorded at TechHub London on Aug 22nd 2019

Tech Talks Meetup, recorded at TechHub London on Aug 22nd 2019

Today’s show was recorded at TechHub London on the 22nd of August. The focus of our conversation was culture. How are leaders affected? How do you grow in a sustainable way? How do you protect the mental health of your teams? Julie Fedele, Jonathan Lister Parsons and Dr Anas Nader join us to talk through those points and more! If you want to find out more about the TechHub community head to https://london.techhub.com/ Also if you want to support my running efforts and Action for Children, please do! https://www.justgiving.com/fundraising/David-Savage-Byte-Night-London2019?utm_medium=email&utm_sourc

26 Aug 201944min

Vanessa Vallely OBE, MD of WeAreTheCity, fixes the female talent pipeline!

Vanessa Vallely OBE, MD of WeAreTheCity, fixes the female talent pipeline!

We welcome Vanessa, MD and founder of WeAreTheCity to the podcast. WeAreTheCity provides free resources and personal development advice to women who are actively seeking to grow their careers. We talk about Vanessa’s career as well as the power of communities to solve big problems. Nominations are open for the TechWomen100, we not nominate yourself or a colleague? https://wearetechwomen.com/techwomen100-awards/

22 Aug 201936min

Populært innen Teknologi

romkapsel
rss-avskiltet
teknisk-sett
tomprat-med-gunnar-tjomlid
energi-og-klima
shifter
rss-impressions-2
nasjonal-sikkerhetsmyndighet-nsm
elektropodden
smart-forklart
rss-alt-som-gar-pa-strom
rss-snakk-om-sikkerhet
i-loopen
kunstig-intelligens-med-morten-goodwin
rss-bouvet-bobler
teknologi-og-mennesker
pedagogisk-intelligens
rss-digitaliseringspadden
rss-alt-vi-kan
rss-heis