Ep 25: Blueprints for lasting innovation
Voice Mail21 Des 2023

Ep 25: Blueprints for lasting innovation

Technology and integration are redefining the postal market. In quest of ways to diversify their services and remain competitive, posts, big and small, are forging new partnerships and adopting unconventional, high-tech solutions which help them generate new revenue streams and improve customer experience.

In October 2023, the UPU brought together seasoned postal experts and senior executives within a new format of its World Leaders Forum to get a first-hand account of this new postal reality, the solutions that work and the challenges that remain. On the sidelines of the Forum, UPU Voice Mail host, Ian Kerr, spoke to postal CEOs and UPU Consultative Committee members about the future of logistics and how public-private collaboration can make it brighter for everyone.

On this special podcast edition, Tawnee Steinke, Head of Global Strategic Partnerships at Zonos, identifies three main trends that are going to change cross-border logistics; Charles Brewer, CEO of Pos Malaysia, shares his experience of pioneering green technologies in the country and driving change in the broader market; and Mariella Buisson, CEO of Seychelles Postal Services, explains how small postal operators can use technology to become a one-stop shop for citizens.

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Episoder(44)

Ep 44: Philately in the digital age - innovation, storytelling and the future of stamp collecting

Ep 44: Philately in the digital age - innovation, storytelling and the future of stamp collecting

Sitara Huseynova, President of the World Association for the Development of Philately (WADP), Director of the Stamp Department at Azerpost, and Vice-Chair of PostEurop's Stamps and Philately Working G...

29 Jul 15min

Ep 43: Posts, Digital Infrastructure and Artificial Intelligence - From Global Principles to Practical Impact

Ep 43: Posts, Digital Infrastructure and Artificial Intelligence - From Global Principles to Practical Impact

As artificial intelligence becomes central to global development, the challenge is no longer only about shared principles, but how to translate them into practical guidance across sectors and contexts...

29 Jun 24min

Ep 42: Regulating change - The future of postal markets in the e-commerce era

Ep 42: Regulating change - The future of postal markets in the e-commerce era

In a rapidly evolving postal landscape, the sector is navigating significant change. Traditional postal operators are adapting to declining letter volumes, while the growth in parcels driven by e-comm...

4 Mai 22min

Ep 41: Global Collaboration, Digital Transformation and Women in Leadership

Ep 41: Global Collaboration, Digital Transformation and Women in Leadership

Tawnee Steinke, VP of Products and Partnerships at BoxC, serving as the Vice Chair of the UPU Consultative Committee (CC) reflects on how collaboration is shaping the future of global logistics. She s...

27 Mar 22min

Ep 40: Delivered Duty Paid System, UPU TechCert and the Next Phase of Postal Technology

Ep 40: Delivered Duty Paid System, UPU TechCert and the Next Phase of Postal Technology

As cross-border e-commerce grows and countries revise customs thresholds, postal operators are adapting to a significant operational shift. In this episode of Voice Mail, Mr. Lati Matata, Director, Po...

26 Feb 23min

Ep 39: India Post’s path through digital transformation

Ep 39: India Post’s path through digital transformation

For more than 170 years, India Post has been a trusted presence in people’s everyday lives. Today, as digital payments, e-commerce, and instant communication reshape how societies connect, the world’s...

29 Jan 25min

Ep 38: UNDP's Robert Opp on the future of digital inclusion

Ep 38: UNDP's Robert Opp on the future of digital inclusion

In this episode of VoiceMail, we speak with Robert Opp, Chief Digital Officer and Director of Digital, AI and Innovation at the United Nations Development Programme (UNDP), about the future of digital...

24 Nov 202524min

Ep 37: CTT’s journey from tradition to transformation

Ep 37: CTT’s journey from tradition to transformation

As mail volumes decline and e-commerce reshapes delivery, Portugal’s national postal operator has turned transformation into an opportunity. In this episode of VoiceMail, João Bento, CEO of CTT – Corr...

30 Okt 202522min

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