Hope This Helps - A Tech Podcast24 Okt 2020

HTH0030 - Moo With Me

iPhone Event feelings, Microsoft 365 Outage feelings, Help Desk feelings, Therapy feelings, M365 Audit feelings…all kinds of feelings!

Extended show notes available at https://hthpc.com

Boot Up

iPhone event

RIP Office 2010 and Exchange 2010 - Tombstone

Brief eulogy

Microsoft 365 won't support TLS 1.0 as of October 15 2020

Patch review for October 2020

Clarification: The 32-bit .msg Preview Pane issue is only for File Explorer:

"The Windows preview host requires a 32-bit application previewer. When 32-bit Outlook is installed, it acts as the previewer. Without 32-bit Outlook installed, there is no previewer available for .msg files."

Microsoft 365-hours-of-downtime

(365 hours=15 days)

Speaking of dead: M365 goes down once again 10/7/20

Admin portal down again 10/14/20 for 4 hours

EX223890: Admins intermittently can't create or migrate mailboxes in Exchange Online

Happened AGAIN EX224151 (Started 10/13/20, ended 10/14/20, MS appeared to merge info with EX223890)

AGAIN! EX224497 - Admins are unable to migrate mailboxes to the Exchange Online service 10/19/20

EX224266 - Some users may be unable to send email messages

MO222734 (10/14/20) and MO224234 (10/14/20) - admin center down

MO224463 Admin Center health status down 10/18

Improve your change management ASAP!

What's their SLA, anyway?

Teams/Exchange Online SLA

Azure services SLA: Broken down by service (too many)

Biased towards Azure (measured against ALL Azure services)

"Multiply SLAs to determine overall SLA of the solution"

What makes a good help desk?

If a customer says "The tier 1 people don't know anything" it's not a good help desk

"If I need something done, I know [which Tier 3 people] to ask" <--a bad sign that Tier 1 is failing

Foster confidence in the customer by having a great tier 1 that can actually do things

Is the best support person a Tier 2/3 employee?

Common sense and technical skill and customer service ability

ITIL and shift-left

Great documentation for self-service

Empower Tier 1 to get the customer to the answer

The Therapy Angle

Feelings

Moo With Me

Advanced Audit in Microsoft 365

Coming 2021

Now requires an additional license if you have 10 years or more of data

Ask the Stiffs: Question of the Week

Should Microsoft rebase Windows to Linux?

Linux Apps Coming to Windows

Correction: Linux apps are planned for the future but probably isn't a lock for the 20H2 update.

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Episoder(43)

HTH0043: Microsoft Viva Las Vegas

The STiffs return to podcasting after a very long week. The cloud has changed, Loop still isn't a thing, Viva and Entra are around, and Linux Mint vs Windows 11! Extended show notes available at http...

1 Jul 202335min

HTH0042: You had me at Graph, You lost me at API

Error messages, meeting etiquette, MFA improvements and concerns, PowerShell with MS Graph, PowerShell Crescendo, random PowerShell things, in a short-but-packed episode! Extended show notes available...

13 Des 202146min

HTH0041: This is Commander Bezos' Land

Microsoft Ignite 2021 hot takes! Multi-Cloud MultiBall, Loop, Teams, Viva, PowerShell install variations, and Zune on macOS! Extended show notes available at https://hthpc.com ===Boot-up=== We help t...

5 Nov 20211h 4min

HTH0040: Don't Fork Your Parent

The Apple Event, Windows 11 features, Defender for Endpoint updates, Docker, Terraform, and fingers! Extended show notes available at https://hthpc.com Note: Our apologies for wavering audio quality...

23 Okt 202151min

HTH0039: Crotch-Punching Security Vulnerabilities

Microsoft Exams, Passwordless login, Identity and Access Management, Microsoft 365 landmines, and more! Extended show notes available at https://hthpc.com Note: Our apologies for wavering audio qualit...

19 Sep 20211h 17min

HTH0038: Complain-O-Meter

Outlook Web Access, Scrum, Windows Admin Center complaints, Defender for Endpoint complaints, and the world of InfoSec, among other things! Extended show notes available at https://hthpc.com Boot-up ...

9 Sep 202159min

HTH0037 - East from Weast

Windows 11 is a thing, Solarwinds is still a thing, Zune is still a thing, PowerBI regional migrations, and Windows 10 learns a new trick. Hope This Helps is back! Extended show notes available at ht...

30 Jun 20211h 10min

HTH0036 - Just Shovel That Into My Face

Microsoft service disruptions, Exchange Plus Addressing, UserVoice, Ignite 2021 Recap, Defender for Endpoint, Zune, Outlook Signatures, and more! Extended show notes available at https://hthpc.com B...

16 Apr 20211h 10min