Human Oversight That Doesn't Become a Bottleneck | Governed by Design #3
Most teams say they have human oversight. What they often have is a human approval queue.In this episode, hosts Alex and Jaime break down the Oversight Spectrum, a framework for designing human oversi...
28 Apr 25min
Governing AI Agents: The Decision Boundary Contract
"The agent can process refunds."That's not a boundary. That's a capability statement.A boundary tells the agent what it's allowed to do, and what to do when it's not sure.In this episode of Governed b...
14 Apr 20min
Governed by Design: The Governance Gap
Why do so many impressive AI agent pilots stall before they ever hit production? It isn’t a technology problem; it’s a readiness problem. In this kickoff episode of our Governed by Design series, host...
14 Apr 21min
Operational Intelligence — Part 5
AI at work is moving from “help me write” to “help me run the work.”Agents can route requests, update tickets, follow up on missing info, and keep workflows moving.But there’s one catch: agents can’t ...
7 Feb 17min
How Self-Aware Organizations Are Built (With Humans + AI Agents Working Together)
Ever had a project “stuck with Legal/ Finance etc.” … and the only way to understand why was to book a meeting?In this episode, Alex and Jaime unpack why delays in big organizations are often not abou...
14 Jan 16min
Operational Intelligence Part 3: Tacit Knowledge & Exceptions
Most organizations don’t run on their “process.”They run on a few people who just know what to do when things get messy.In this episode, Alex & Jaime talk about:why exceptions quietly become normal wo...
5 Jan 13min
Visibility Isn’t Intelligence — Operational Intelligence, Part 2
Dashboards are useful.They help us see patterns, trends, and drift.But visibility alone doesn’t move work.In this episode, Alex and Jamie unpack a common tension inside modern organizations: why teams...
31 Des 202515min
Why Execution Slows as You Scale (And Why It’s Probably Not Your Team)
Why does more headcount often lead to less speed? Today on Automate & Elevate with AI, we explore the transition from informal coordination to structural execution.We discuss why "hiring better people...
23 Des 202510min
