When Schiphol Airport shredded 400 squirrels (and why no one was to blame)
Nudge25 Aug 2025

When Schiphol Airport shredded 400 squirrels (and why no one was to blame)

Have businesses become less accountable? If something goes wrong with your flight, train, or takeaway, you’ll probably struggle to get a helpful response from someone. Today’s guest on Nudge, economist Dan Davies, says this is by design. He calls them Unaccountability Machines, and they’re taking over. He explains that they’ve caused the world’s largest defamation settlement against Fox News, almost destroyed Boeing, and even massacred 400 Chinese squirrels. --- Dan’s book: https://profilebooks.com/work/the-unaccountability-machine/ Dan’s Nudgestock talk: https://youtu.be/W-2He-YzjRg?si=Gqk30nCPLDxxEh52 Subscribe to the (free) Nudge Newsletter: https://nudge.ck.page/profile Connect on LinkedIn: https://www.linkedin.com/in/phill-agnew-22213187/ Watch Nudge on YouTube: https://www.youtube.com/@nudgepodcast/ --- Today’s sources: BBC News. (1999, April 15). Dutch airline in squirrel shredding row. BBC News. http://news.bbc.co.uk/1/hi/world/europe/320721.stm Davies, D. (2024). The Unaccountability Machine: Why big systems make terrible decisions—and how the world lost its mind. Profile Books.

Episoder(281)

#9: How to nudge people into voting, buying and recycling

#9: How to nudge people into voting, buying and recycling

“How do you plan to get to the polling booth?”. This phrase can swing voter turnout by 9% and ultimately change the outcome of an election. To figure out why I chatted to bestselling author Steve Mart...

13 Aug 201917min

#8: The power of scarcity and why less is more

#8: The power of scarcity and why less is more

You’re influenced by scarcity, even if you don’t notice it. In this podcast Richard Shotton explains why marketers love scarcity, why so many Airbnbs contain pianos, and why cookies taste better when ...

29 Jul 201919min

#7: How the UK government nudges British people

#7: How the UK government nudges British people

The UK governments contains a team of 60+ behaviour scientists in charge of nudging the country. They tweak HMRC letters, JobCenter scripts and road signs on the M6 all to nudge British people in the ...

9 Jul 201916min

#6: The psychology behind effective pricing

#6: The psychology behind effective pricing

Did you know that removing a $ sign from a menu increases the amount consumers buy? In this episode I chat to Sybil Yang who explains the psychology behind pricing, how to organise the most effective ...

22 Jun 201922min

#5: The science behind distinctive advertising

#5: The science behind distinctive advertising

There are simple rules that make brands stand out, but most marketers and advertisers dismiss them. In this episode Richard Shotton will explain the science behind distinctive marketing and why so man...

2 Jun 201923min

#4: How social proof reduces theft and doubles sales

#4: How social proof reduces theft and doubles sales

One line of text has helped the UK government save billions in unpaid tax, helped pubs sell 2x more beer and stopped hikers stealing endangered petrified wood. In this episode Steve Martin explains ho...

15 Mai 201917min

#3: Why marketers want to know your habits

#3: Why marketers want to know your habits

Did you know that companies spend millions trying to discover when customers have kids? In this episode I chat to best-selling author Richard Shotton about the power of habit. He explains how life eve...

30 Apr 201923min

#2: Five highly effective negotiation tactics

#2: Five highly effective negotiation tactics

Let’s say you're trying to negotiate a pay rise at work. Do you know what to say, how to say it, or even when to say it? Most of us have no idea. In the episode best selling author, Steve Martin, talk...

13 Apr 201920min

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