Liberty’s Tumi Mothoagae on the importance of automation and AI in the claims process

Liberty’s Tumi Mothoagae on the importance of automation and AI in the claims process

In this What’s Next with Aki Anastasiou interview, Tumi Mothoagae discusses how AI helps Liberty to streamline the claims process for its clients. Mothoagae is the Divisional Executive for Claims Management at Liberty Group South Africa and has worked at the company for 13 years. During this time, she has held the roles of Team Manager and Financial Advisor – having joined the company after being an Associate Lecturer at Wits University. In this What’s Next interview, Mothoagae discusses how Liberty has integrated technology into its claims processes – ensuring death and funeral claims can be processed in under 20 minutes, and lifestyle claims can be processed within 24 hours. She explains how this is enabled by the use of AI, which pulls extensive data from multiple sources. Mothoagae then discusses the challenges Liberty faced when implementing automation into its claims processes – including dealing with increased claims volumes due to COVID-19 – as well as how employees benefit from having repetitive processes removed. Mothoagae concludes the interview by unpacking the metrics which show how successful the integration of modern technologies has been for Liberty.

Denne episoden er hentet fra en åpen RSS-feed og er ikke publisert av Podme. Den kan derfor inneholde annonser.

Episoder(452)

Deon Koegelenberg from Agile Bridge on AI and the future of software development

Deon Koegelenberg from Agile Bridge on AI and the future of software development

AI-powered software development is rapidly changing how South African businesses build technology, automate processes, and compete globally. Deon Koegelenberg, Chief Executive Officer of Agile Bridge...

28 Aug 20min

What’s Next presented by SGS – Johan Eksteen on AI, Compliance, and Digital Trade

What’s Next presented by SGS – Johan Eksteen on AI, Compliance, and Digital Trade

In this episode of What’s Next, presented by SGS, Aki Anastasiou is joined by Johan Eksteen, Business Manager for Connectivity & Products for Sub-Saharan Africa at SGS South Africa. They unpack the ra...

25 Aug 12min

Vukani Mngxati on Microsoft's AI future in South Africa

Vukani Mngxati on Microsoft's AI future in South Africa

AI in South Africa is entering a defining phase as businesses and workers adapt to rapid digital change. Vukani Mngxati, CEO of Microsoft South Africa, explains what comes next. Mngxati discusses why...

21 Aug 26min

What's Next presented by Old Mutual Corporate - Marvin Nair on investment strategies

What's Next presented by Old Mutual Corporate - Marvin Nair on investment strategies

South Africa’s two-pot retirement system has changed how members engage with retirement savings, but withdrawal timing can have major long-term consequences. Marvin Nair, Old Mutual Corporate Investme...

18 Aug 21min

Zahir Cajee on Samsung's Galaxy Z Fold 8 and AI-powered foldables

Zahir Cajee on Samsung's Galaxy Z Fold 8 and AI-powered foldables

Samsung Galaxy Z Fold 8 devices bring slimmer designs, larger displays, and deeper AI integration to Samsung’s newest foldable smartphone range. Zahir Cajee, MX Lead of Product and Commercial at Sams...

7 Aug 33min

Nicky Downing on responsible AI governance and business trust

Nicky Downing on responsible AI governance and business trust

AI governance is becoming essential as businesses automate more decisions and connect artificial intelligence to sensitive corporate data. Nicky Downing, Founder and Chief Executive Officer at Guidel...

6 Aug 34min

Mirian Lin on enterprise data protection and AI-ready storage

Mirian Lin on enterprise data protection and AI-ready storage

Enterprise data protection is becoming critical as South African organisations adopt AI, expand storage, and defend against ransomware. Mirian Lin, Account Manager at Synology, explains how the compa...

4 Aug 16min

What’s Next presented by Old Mutual Corporate - The future of member engagement beyond Two-Pot

What’s Next presented by Old Mutual Corporate - The future of member engagement beyond Two-Pot

South Africa’s two-pot retirement system is transforming how employees engage with retirement savings, digital tools, and financial education. Michelle Acton, Chief Customer Officer at Old Mutual Cor...

3 Aug 16min

Populært innen Teknologi

lydartikler-fra-aftenposten
teknisk-sett
tomprat-med-gunnar-tjomlid
rss-kunstig-intelligens-med-elisabeth-maren-og-morten
smart-forklart
energi-og-klima
shifter
elektropodden
fornybaren
rss-snakk-om-sikkerhet
teknologi-og-mennesker
nasjonal-sikkerhetsmyndighet-nsm
rss-ai-forklart
rss-alt-som-gar-pa-strom
rss-heis
pedagogisk-intelligens
rss-ki-praten
rss-alt-vi-kan
rss-god-blanding
rss-utviklerpodden