The Service Experience Should SURPRISE! your Customers

The Service Experience Should SURPRISE! your Customers

Customers expect your product or service to work as promised. Having a product that works doesn’t impress them much; it doesn’t make them loyal to you in the long run.

But when they have a service experience that “takes their breath away”, they become a raving fan and they tell everyone around them how amazing you are.

In this episode, Roy breaks down the Moves he made to build a Service Strategy that created “gasp-worthy” customer service experiences and enabled his team to get TO A BILLION IN ANNUAL SALES!

Episoder(129)

💦 Splash - Dumb Rules

💦 Splash - Dumb Rules

Splashes…💦 Dumb Rules: A Definition of The One Thing That Destroys Customer Loyalty.💦 The Action Plan to Destroy The Rules and Policies That Drive Customers to Your Competition.

19 Apr 20242min

How to Achieve Entrepreneurial Success

How to Achieve Entrepreneurial Success

“In this Chasing Happiness episode, we strip the layers of a journey that transformed a startup into a billion-dollar powerhouse.RoyOsing, a maverick in the business world, shares his unfiltered, raw ...

15 Apr 202434min

💦 Splash - Achieving

💦 Splash - Achieving

Splashes…💦 If A Person Hasn’t ACHIEVED Anything, They’re Not a Worthy Mentor.💦 Pain is a Strategic Concept. If You Can’t Work Through it You Won’t Change anything.

12 Apr 20242min

The Power of Differentiation

The Power of Differentiation

“I’m excited to share with you a fascinating conversation I had with Roy Osing, a renowned expert on business and personal branding. We delved into the importance of differentiation in business and pe...

8 Apr 202434min

💦 Splash - The Prize

💦 Splash - The Prize

Splash…💦 To Win, Keep Your Eyes On The Prize.💦 Keep Your Promises To Your Customers + Dazzle ‘em With How They Feel = Loyal Fans For Life.

5 Apr 20243min

Why a Short Term Focus is Vital

Why a Short Term Focus is Vital

Most businesses think they need to take a long term strategic view; they’ve been ‘taught’ to look at where they need to be 5 years from now. The problem is that a long term planning horizon makes it e...

1 Apr 202427min

💦 Splash - School’s Out

💦 Splash - School’s Out

Splashes…💦 School Does a Great Job of Keeping Young People In The Crowd of Conformists.💦 There’s Money at the End of The Contrarian Rainbow.

29 Mar 20243min

Guaranteed Ways To Double Your Business Performance

Guaranteed Ways To Double Your Business Performance

In my experience, strong top line sales is always the bellwether of amazing performance. Fast growing sales revenue shows that people believe the organization’s value proposition and they commit thems...

25 Mar 202421min

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