The Service Experience Should SURPRISE! your Customers

The Service Experience Should SURPRISE! your Customers

Customers expect your product or service to work as promised. Having a product that works doesn’t impress them much; it doesn’t make them loyal to you in the long run.

But when they have a service experience that “takes their breath away”, they become a raving fan and they tell everyone around them how amazing you are.

In this episode, Roy breaks down the Moves he made to build a Service Strategy that created “gasp-worthy” customer service experiences and enabled his team to get TO A BILLION IN ANNUAL SALES!

Episoder(129)

The Art of Differentiation

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My Strategic Game Plan Delivers Amazing Results

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Traditional strategic planning methods are seriously flawed. They are time consuming and generally offend the wallet. Trying to perfect the end game using academic principles dominates the planning pr...

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B CoNTRARIAN and B Successful

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A CoNTRARIAN Entrepreneur disrupts momentum from the past. ✔️They are malcontents of tradition. ✔️They have disdain for the status quo. ✔️They have outlandish ideas. ✔️They make people nervous. ✔️They...

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Differentiation And Audacious Leaders are Magic

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“Osing's mantra—be different or be dead—has been the backbone of his audacious journey, driving him to constantly innovate to create ripples of value for his customers.Osing dissects the magic of diff...

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3 Proven Ways to Grow Your Business - Part III

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17 Jan 202420min

3 Proven Ways to Grow Your Business - Part II

3 Proven Ways to Grow Your Business - Part II

In this 3-part episode growth series, I will share with you 3 simple things I did to grow a startup internet company to A BILLION IN ANNUAL SALES! You will discover that what worked for me isn’t rocke...

10 Jan 202423min

3 Proven Ways to Grow Your Business - Part I

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There isn’t ONE magic solution to business growth. Sustainable growth comes from doing many things consistently right. And its genesis is outside the realm of textbook thinking. Textbooks are useful t...

3 Jan 202417min

Why Do Audacious Leaders ‘Love’ The Frontline?

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The Frontline represents the membrane between the customer and the internal ‘guts’ of a business. The Frontline represents the company’s brand, its values and strategy. And yet the Frontline rarely ge...

27 Des 202335min

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