The ITSM Practice: Elevating ITSM and IT Security Knowledge28 Jun 2024

How Communities Enhance Service Quality

In this podcast episode, David Barrow discusses the transformative impact of establishing value-focused communities of practice (CoPs) within organizations. These communities enhance service management and foster career development and mentoring, particularly for marginalized groups. The episode highlights how CoPs break down silos and align digital and enterprise teams to co-create value, thus boosting service quality and customer satisfaction.

For the book reference: An Education in Service Management, is available on Amazon, link https://rb.gy/xxeh2s

In this episode, we answer to:

What benefits do value-focused communities of practice offer to service management?

How do these communities align organizational strategy with digital service delivery?

What role do continuous feedback loops play in the success of these communities?

Connect with us on:

LinkedIn: David Barrow link https://www.linkedin.com/in/solsevenstudio/

Website: https://www.solsevenstudio.com/

LinkedIn: Luigi Ferri link https://www.linkedin.com/in/theitsmpractice/

Website: http://www.theitsmpractice.com

Resources Mentioned in this Episode:

Community of Practice, Digital Service Quality, Value Creation, Continuous Improvement, Stakeholder Engagement.

And if you want more tips and guidance, follow me, Luigi Ferri, on LinkedIn. I share daily posts about Enterprise Service Management, IT Service Management, and IT Security.

Credits:

Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya

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