The ITSM Practice: Elevating ITSM and IT Security Knowledge9 Aug 2024

Streamlining IT Processes: Stefan Kempter’s Guide to YaSM Service Management

Join Stefan Kempter in this informative episode as he shares his extensive experience and insights into optimizing ITIL and Service Management processes. With over 25 years in the field, Stefan emphasizes the importance of simplicity and adaptability in process design, advocating for a streamlined approach that aligns with the ever-evolving business and technological landscapes.

In this episode, we explore:

How have ITIL frameworks evolved, and what can organizations learn from these changes?

The significance of maintaining simplicity in Service Management processes.

Stefan's recommendations for adopting streamlined processes in IT Service Management (YaSM).

Connect with us on:

LinkedIn: Stefan Kempter link https://www.linkedin.com/in/stefankempter/

Website: https://en.it-processmaps.com

LinkedIn: Luigi Ferri link https://www.linkedin.com/in/theitsmpractice/

Website: http://www.theitsmpractice.com

Resources Mentioned in this Episode:

YaSM, ITIL Versions, Service Management Best Practices, Streamlined IT Processes.

And if you want more tips and guidance, follow me, Luigi Ferri, on LinkedIn. I share daily posts about Enterprise Service Management, IT Service Management, and IT Security.

Credits:

Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya

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